Archives: Replies

The picture: https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2022/02/18162029/Screen-Shot-2022-02-18-at-3.19.27-PM.png

Ashan,

Not sure how to recreate this.

Test event https://tayakitchen.com.au/wp-admin/post.php?post=225686&action=edit

Their event https://tayakitchen.com.au/wp-admin/post.php?post=4049&action=edit

Maybe their event is too old so previous versions of Tickets affected it?

Could you check?

By the way on my WordPress dashboard, I have the following message which is confusing because it is installed. “EventON Event Lists & Items is NOT active! – You do not have EventON main plugin – EventON main plugin is REQUIRED to run Event Lists & Items.” What is that about?

Please update the add-on. To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

When the theme is switched and you use WooCommerce’s Checkout https://www.cparityevent.com/171939-2/, it works fine, otherwise it shows the same name for each ticket holder.

It seems that you’ve deleted EventON. Could you install it again?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you try selecting a different EventON Settings > Select event calendar WP Query method?

Please also take a look at

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

I am sorry, the access information you have provided did not work for us. Tried with quotes and without them.

Please check them and post the correct login information as a private message, thank you!

Please also follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Hello Ashan,

I have seen the fix only today
can you make the picture a little bigger I can not see anything on the desktop.

Thank you