Replies for tickets on suppota
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
my order :
all the best Fabian
Hi Laura,
Please check for latest version of addons from here. Your issue might be related to an older version you are running and we might have resolved this already in the newer version update. If you are on latest version of our software and the issue still persists, Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process.
Hi Daniel,
You can change the size by using the custom CSS code below:
div.evocard_box.gmap{height:300px;}
Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write styles to header > save settings > turn on Write styles to header):
Hello,
Just to make sure we are on the same page, would you mind sending a screenshot of the color you want to change?
Not a problem. Thanks for the support.
Hi,
version 2 would be more accurate.
Hi Daniel,
That’s good to hear! If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads.
And of course, if you need help with anything else, please feel free to create a new ticket, we are happy to help 🙂
Cheers!