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Replies for tickets on suppota

Reply to: tickets(244657)

I totally agree.. The weird thing is, that if you have the tickets addon installed, and the event is over, you GET that label – but it just shows the title crossed out for events without tickets. So an event list will have “mixed” indications that an event is over if you have both events with and without tickets on the list.. That is confusing and doesn’t look good.

Reply to: tickets(265895)

we have seen this issue on older versions of eventon

with your current version an update came out 13 days later and theres been a few updates since laterhttps://docs.myeventon.com/documentations/changelog-event-tickets/

we support the latest versions as theres been 7 updates since then

so its up to you- before updating you could  try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon. if that doesn’t work out 

Reply to: tickets(265895)

So are these know issues that have been corrected in recent updates, or is this just a ‘update to the latest version and we’ll see what happens’?

Reply to: tickets(265877)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(265173)

Thanks! That appears to have worked – the problems I was experiencing with EventON 2.5.1 appear to be gone. However, now my EventON Action User 2.0.11 appears to not be working – on the front end submission page all I see now is the old shortcode (“[add_evo_submission_form]”). It appears the 2.0.11 plugin was deactivated when I installed EventON 4.0.2, and unfortunately I do not know where the license key is. Do I need to upgrade that plugin to get the front end submission form working again, or is there a different route I can take to fix this?

Reply to: tickets(265919)

Sorry!

https://calendar.bristolearlyyears.org.uk/wp-admin

My username is Dave and password is ljungberg81

Thanks again

Rog

Reply to: tickets(265877)

Hi, you can use the following credentials for admin access:

username: Tom.raley@gmail.com

pass: ^WaG@ASrankjgDCk

Does this help?

Reply to: tickets(265173)

The warning is only for EventON 2.6.6 and 2.6.7, so since your version is 2.5.1 you need to enable Do not delete eventon settings when I delete EventON plugin.