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Replies for tickets on suppota

Reply to: tickets(264879)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Reply to: tickets(265856)

These images are from the same moment and show the difference in backend and public seats left. As you can see in this last one it is possible to rsvp yes although its already overbooked.

Reply to: tickets(265856)

Hi – the rsvp is closed for that event since it is now in passed tense. It was held earlier this week. So that is not so odd.

(We are also now manually closing and opening the rsvp until this problem is solved, since we cannot have our events overbooked during a pandemic. This is not a workable solution long-term.)

And yes – the form seems to still be open even though the limit of participants set for an event has been passed. And the different rsvp data lists show different numbers – the admin wp ui “bar” one is usually incorrect, the csv seems to be the correct one, the list in admin wp ui sometimes shows the same as csv and sometimes shows less and not always correct maybe/yes/no. The show of “seats left” in the public calender also is incorrect but seems to follow the ui list.

You can see the issue here as well, in this event

https://attention-stockholm.se/wp-admin/post.php?post=17172&action=edit

It has a limit of 6 participants, the ui bar says 3 has answered yes and 1 no, the ui list and the csv shows there are 7 yes answers. The calendar shows the same as the ui bar and therefore will keep on letting people rsvp.

Reply to: tickets(266449)

Hi

ok, so on

  1. i wait
  2. i do not understand, the first three are correct, i made three variations, but why is the bottom part there? if i make a normal event without seating, that does not show up. it only happens if i do it as unasigned seating, but still, if i do that and add variations and want to sell each variation as sepearte ticket, i should not be able to multiply the order at the bottom. Can you please let me know how to fix that.

    so the blue arrow i understand, those are the variations i added to the unassiged seating area, but why is the section of the red arrow here? that i do not understand, it doubles the order i make above.

  3. Zmorge works now, i figuered that one out

thanks for you help

Marco