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Hi,

What you describe is not an issue of eventON rather than Woocommerce

Hi Michael,

We do not, no, but we asked AShan to check again

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

Similar issue: https://helpdesk.ashanjay.com/ticket/qr-checkin-goes-right-to-already-checked-in/

No, that seems like someone who is having that error occur when they don’t want it to.

If you watch my video, you’ll see that I should have gotten that expired session page. That’s not the problem – I went to checkout then went back in the browser, deleted the product and hit forward. There was nothing in the cart so it sent me to the expired session page as expected.

The problem is that the link and copy for that “session expired” page talk about going back to the store. So if someone has a session expired page for a legitimate reason, they will find this link that says “return to shop.” But they didn’t come from the shop, they came from the calendar, there is no woocommerce shop, so it just goes nowhere. I want to change that to return to home.

Let me know if this makes it clearer. I know it’s a woocommerce page that is showing, I just thought that since the page is launched from calendar interaction, maybe it could be adjusted somehow to talk about the calendar, or just the homepage.

Ether way, thanks again.

Ashan,

The same happens when you manually add the ticket id:

http://randys20.sg-host.com/wp-admin/post.php?post=1271&action=edit

http://randys20.sg-host.com/checkin/?id=1272-1271-1235T0

No issue on dev2: https://dev2.myeventon.com/checkin/?id=28062-28061-28057T0

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Meanwhile could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Hello,

Thank you for your message, I am going to assign this ticket to Ashan and he will be able to take it from here. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

Ashan,

Please check dev2.

Order: https://dev2.myeventon.com/wp-admin/post.php?post=29265&action=edit

The code: https://dev2.myeventon.com/wp-admin/theme-editor.php?file=functions.php&theme=twentynineteen

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.