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I am on 4.0.2.

Acc: huong

Pass: T3(iFtDLB3Tt1SXRcc1ZfzG!

Thank

Hi,

it’s me again! Please, could you give me an update on the above ticket! It’s already 2 weeks ago since I submitted the ticket and until now I did not receive any reply which could solve the issue.

My client is getting frustrated more and more unfortunately…

Thanks so much for your kind help!

Regards,

Johan

Reply to: 263342

The error says that you need 270+MB minimum, so yes, 512MB is the best option in your case.

Ok sure – here is the event I’ve created so far: https://stephm4.sg-host.com/events/painting-class/

Login: https://stephm4.sg-host.com/wp-admin/

eventonsupport

hiVxn9cUtkP4gouX4xdxW1Xm

Thank you so much! Once I get this first event sorted I can add the rest.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

The same on dev2: https://dev2.myeventon.com/checkout/order-received/28944/?key=wc_order_UwLywQR9cCOf0

Line is not available to translate: https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2

I quite sure that the issue is in this part:

You cannot change EventON’s templates this way, so could you somehow remove them?

[19-Dec-2021 11:15:34 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 125829152 bytes) in /www/htdocs/w00d236a/cms/wp-includes/wp-db.php on line 1417

This error says that you need 700MB of memory. Could you make sure that it’s available?

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/

Hi!

My client have purchased your own licence.

They send me their invoice (attached). Can you manage the transfer with this information or do you need something else?

Let me know, please.

Thank you,

 

 

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!