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Replies for tickets on suppota

Reply to: tickets(261524)

Hi,

Thanks for your reply. What does this mean? When will we receive a more detailled reply that you guys are working on it. I saw tickets with similar issues regarding the sync and fetch.

We appreciate your help into this.

Thanks so much!

Reply to: tickets(264196)

Hi Gerard,

Did you install the Really Simple SSL plugin to check if that fixes the mixed content issue and consequently check if that fixes the user assign issue?

Reply to: tickets(264817)

Hello,

I am sorry but there us no option to change the text color for certain events in the Event Top.

If you have any other questions, please feel free to create a new ticket.

Reply to: tickets(264815)

Hi Teresa,

Thank you for your message, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

Reply to: tickets(264196)

Thank you.  I attempted to increase the memory.  Assign users still hangs.  I think it has never worked before on this site, at least not since 4.0.  I can’t think of any particularly resource heavy things that would point to that.  The debug log does not show any errors from clicking on assign users and having the system hang.

I provided login information for admin when I set up this ticket.

Reply to: tickets(263150)

I finally see what you mean under woocommerce > orders.

The test ticket that you purchased status is “confirmed” but all of the test tickets I have purchased say “processing”.. what do I need to do to make sure the status is confirmed. I even tested the ticketing system by putting in my debit card information and the payment definitely processed. So I’m not what changes the status to “processing” to “confirmed”

I have attached a photo – the only one that is confirmed is the test that you did??