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Replies for tickets on suppota

Reply to: tickets(261524)

We are sorry for the delay. As a temporary solution could you try downgrading PHP to 7+. It seems that the issue can be in PHP8.

Reply to: tickets(262878)

Hello,

Unfortunately, the only option is to deactivate them on one server and activate on another:

https://docs.myeventon.com/documentations/how-to-deactivate-eventon-addon-licenses/

Reply to: tickets(262852)

Thank you! That’s done now. I still can’t see the map. Have you any idea where I may be going wrong?

Many Thanks

Rog

Reply to: tickets(252785)

Hi Simone,

Yes, all the replies are private as this is a private ticket. The role should be admin so that we can be able to troubleshoot the issue effectively.

Reply to: tickets(262852)

Hi Roger,

Please update the Full cal addon to the latest version.

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. 

Reply to: tickets(251045)

Vasili good afternoon.

I need support on an plugin that Ashish Rai developed for me.

The plugin allows to create a certificate of attendance. The plugin allows to Auto send the certificate automatically by email OR Manually download it as PDF from Attendee List.

The “Auto send” works fine. The issue is with the Manual PDF download. I click on PDF Icon but nothing happens.  Image attached.

Can you please assist? (implied for a fee).

Best George