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Replies for tickets on suppota

Reply to: tickets(260391)

Jean unfortunately once the customer has cancelled the order our system does not allow for us to reactivate it. You would need to re-purchase the addon. Sorry about that.

Reply to: tickets(260281)

Thank you very much Anuradha!! If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Reply to: tickets(260411)

kindly update to latest version 2.7.6 https://docs.myeventon.com/documentations/changelog-rsvp-events/

Reply to: tickets(260150)

Hey,

Because when u do import this is how it works. If you need a different functionality please use something like WP Import All

Reply to: tickets(260411)

Hye Igor,

David has provided a full video to Ashan with the issue, so it can be debuted properly.
Allow us some time and we will make this happen for you 😉

Reply to: tickets(260490)

Hey Richard,

I hope you are well!

I have reassigned to Ashan with highest priority!

Hope he will help as quick as possible

Reply to: tickets(259129)

You can go to EventON Settings > Time Settings > Allow universal event time format on eventCard > Date/Time Format.

Reply to: tickets(260150)

I cannot connect

Status:      Resolving address of waws-prod-db3-003.ftp.azurewebsites.windows.net

Status:      Connecting to 137.135.136.14:21…

Status:      Connection established, waiting for welcome message…

Status:      Initializing TLS…

Status:      Verifying certificate…

Status:      TLS connection established.

Command: USER stingrayseventontemp

Response: 331 Password required

Command: PASS *********************

Response: 530 User cannot log in.

About the image. You need to use Image ID:

image_url – Complete http:// url to an image from external source

image_id – (integer) existing attachment ID from wordpress site you are importing events to