Sorry, after I submitted ticket I added a bunch of new events, which would not have the isdue. If you look at older events thaey would all show the issue. Which isnt one hour off. But months off. That is off between the quick edit vs actual edit mode.
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Replies for tickets on suppota
Reply to: tickets(251599)
You’ve been given access to my back end on a different thread with the request to either fix this and make it work or to refund. Please action this and lets have this done with and put to bed
Reply to: tickets(257408)
I thibnk the issue is you need to update your slider
currently you are on 1.05 from 2018
pleaseu update to 2.0.3
https://docs.myeventon.com/documentations/changelog-event-slider/
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
Reply to: tickets(257408)
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
while you wait for Ashan Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
Seems to be a few other issues on your site – the single event page is doubling up which isn’t right
Check out the documentation above and let us know the results- this will help Ashan when he comes in
Reply to: tickets(257487)
looks like its possible that your theme is changing it when on mobile
its hard to diagnose from the outside
Please send us wp-admin access to your site as a private message for us to further assist your situation.
Reply to: tickets(257490)
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Reply to: tickets(257491)
can you send us a direct link to the page with the calendar I can’t see it on your home page
Reply to: tickets(257495)
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here.
Thank you for letting us know and for writting the fix!
Reply to: tickets(257494)
can you send a direct link to the page with the weekly view- I can’t see it on your home page
Reply to: tickets(251494)
2 years ago I would have written this but I am learning::::
we really can’t help you without diagnosing from inside the wp-admin
now if every single customer came and had the same error then we probably could sort it out – but as this is unique to your site we need to look at whats going on in the backend of your site.
Now I am not talking on behalf of eventon when I say- I asked for wp-admin access a month ago if you are too fucking stupid to not give it and then complain that you are not getting help you are being
COUNTERPRODUCTIVE
to getting a solution to your needs. You are the cause of this delay