Replies for tickets on suppota
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
Thank you. The shortcode solved the issue, and we’re all good.
please switch the eventtop default color to non white color in here.
what you need to do is switch this to color.
what is happening is your events have white background and eventtop color is set to white.
Alternatively you can also try this. https://www.youtube.com/watch?v=8uVxHE8vIxE
Hello J4 Infinity,
It seems to be working on our test site: https://dev2.myeventon.com/events/seats-7/
Could you create a new ticket with included login info?
Ashan,
The same on dev2: https://dev2.myeventon.com/28216-2/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Please add it the same way I did in https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2021/10/15074704/Screenshot-2021-10-15-at-16.46.46.jpg.
I’ve contacted Ashan about your issue. He’ll get back to you ASAP.
The problem is in this CSS style located inside of style.css of the theme:
Could you comment it? Then disable 3.1.7 and enable 4.0.1.
