Replies for tickets on suppota
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Thank you for letting us know! The downgrading also works as an option.
Please make sure to clear your browser cache manually. And also your cache plugin, if you have one.
Hello,
We are still working on fixing all issues related to 5.0 and will release a new update for CodeCanyon ASAP.
Hello,
here is a patch fix that will fix it. Remove the “return;” value in the code.
Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.
need to have a look behind the scene to diagnose theres no errors in console
Patch fix worked perfectly. Closing ticket. Thank you!
hi, here are the credentials:
Username: support
Password: CivicMuseumSupport2025!
Website: https://hamiltoncivicmuseums.ca/wp-admin
Let me know how it turns out. Thanks
Hello Artem…Thank you for this assistance. I have submitted the account access information as you requested 🙂
Hi,
Thanks for your reply. I have made the change but the issue still exists. See screen shot to check if I made the edit correctly.
Regards
Jim
