Replies for tickets on suppota
Hi Again, This seemed to have been fixed, but the issue has again returned. Was it fixed or is the code still needed?
Issue can be found on: Summer Program | The Clearing and on: Workshop Program | The Clearing ie. event title not wrapping to the right of the event image.
Please proceed with refund
I enabled WP_DEBUG, so could you re-create the issue, so I can check the debug.log file.
Could you please try the instructions mentioned in this documentation?
Please also send us the shortcode you are using as FullCal. I am not sure where to find it:
https://sandbox.ibiza-heute.de/wp-admin/post.php?post=64163&action=edit&classic-editor
No errors related to EventON in the file, I am afraid.
I also cannot reproduce the issue, the calendar is loading correctly on my side.
Are you still seeing the issue on your side?
Hello,
Could you send us Order ID of the purchase?
I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Hello! The log:
Hello,
Thank you for fast feedback!
I tried what you recommended, but it did not work so I give you FTP access:
w01cf92f.kasserver.com
w01cf92f
9L8RzDaxk3KFgKCmo53X
Folder: sandbox.ibiza-heute.de
If you want to check the problem of the homepage on mobile (the site is not visible to the public) you have to disable the Login Privacy in the Plugin ”My private site”
Thank you!
Bernd
Hello Christopher we are terribly sorry about the issue still causing you to not able to verify. We were also able to replicate the issue and have implemented a fix. Kindly try again.
Hello,
This is how Sales Insight looks like in the latest version of the add-on:
Could you tell us more about what you are trying to achieve? Which parts your client doesn’t like?
Thank you Rose for catching this. We can also replicate this issue and we are going to issue an update shortly that will resolve this issue and will only do auto complete for orders with eventon tickets in it.