Archives: Replies

You cannot restore your password? Could you elaborate more on why you cannot access it?

As previously mentioned, we can’t access CodeCanyon. I provided you all purchase details.

We’ve cancelled our plugin subscription, and I suppose if CodeCanyon is unable to assist we’ll need to find a new Calendar plugin altogether.

After updating the plugin, the autoupdate should be working. Please update the plugin manually.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

The issue is also that the update feature isn’t working.

I believe that it should work without issues. However, if you’ll notice something, please let us know.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Ashan,

There is an issue event_count. Please compare these two calendars:

https://dev2.myeventon.com/test-990/

Hello,

Please remove event_count=”6″ from the shortcode to temporary fix the issue.

I am also going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Which documentation did you check related to the issue?

I believe that this can help:

https://docs.myeventon.com/documentations/show-additional-custom-data-eventcard/

You can also try adding it manually using Custom Meta fields:

https://docs.myeventon.com/documentations/setup-use-custom-meta-fields-events/

Hello,

The issue is that we don’t have any access to your CodeCanyon account, so cannot help with anything related to it.

Please contact Envato directly about why you cannot access your account.

Hello,

Seems to be working for future events:

https://dashingdogsacademy.co.uk/events/obedienceagility/var/ri-1.l-L1/

Could you send us links to events where it doesn’t show the purchase button?

You can also can go to EventON > Tickets > select Default event ticket stop selling time base: When Event Ends.

Please check and let me know.