Archives: Replies

Thank you for letting us know, we can also replicate this issue and we will get an update out soon in the next version 5.0.11

Hello,

Could you send us a link to your .csv file?

Hello,

1. Please go to EventON > Tickets > select Upon add to cart redirect customer to: Do not redirect, allow adding more tickets to cart.

2. Could you try re-downloading EventON 5.0.10 and install it again? After the update, please manually clear your browser cache.

3. Please try what I suggested in 2.

I also cannot access wp-admin because of:

Forbidden

You don’t have permission to access this resource.

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

No issues on our website, so I would like to check your HTML tags and CSS styling:

Ashan,

In ”Customer Information” it says:

Email: webmaster@kootj.com

But the customer says:

info@kootj.net

Thank you for your messages!

I am going to escalate this ticket to account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Try adding 70px to

.evcal_cblock .evo_start .date { font-size: 35px !important }

Then clear the minified cache file to see the difference.

It seems that the styling first goes to et-cache’s minified .css file:

Could you try disabling it or clearing it?

But I can see from the HTML code that the style is applied correctly.

Hello,

I cannot login because of

VERIFICATION REQUIRED: Additional verification is required for login. If there is a valid account for the provided login credentials, please check the email address associated with it for a verification link to continue logging in.

Also the login link leads to 404.

About the issue. Could you go to EventON > Tickets > Checkout > make sure that ”Enable auto complete ticket orders” is disabled?

Hello,

I cannot access wp-admin because of ”Wordfence 2FA Code”. Could you check?

About the issue. Please try rearranging EventTop this way: