3.0 doesn’t work on ateliersi.it/ateliersi

201655

Ticket #201655 Public [Closed]

3.0 doesn't work on ateliersi.it/ateliersi

Hi, 3.0 doesn’t work on ateliersi.it/ateliersi so I downgraded to 2.9.1 and looking forward to updated on other 2 websites.
Events delete and all of calendars switch to 1970
Kindly,
Diego

BY: Diego Segatto - Oct 23,2020 AT 2:07AM - 2 years ago

- By: Artem Oct 23,2020 AT 2:09AM - Posted 3 years ago - #201656
  Hello,
  
  It seems that you haven’t enabled EventON Settings > Do not delete eventon settings & data when EventON is uninstalled. Could you enable it and then update the plugin by following:
  
  To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
- By: Diego Segatto Oct 23,2020 AT 9:09AM - Posted 3 years ago - #201746
  Hello Artem and thanks for your prompt reply.
  
  I tried all the methods suggested by you and the article but the result is the same… could you please give a deeper look with the access I provided?
  
  Actually I downgraded again the plugin.
  
  Thanks in advance,
  
  Diego
- By: Artem Oct 23,2020 AT 11:23AM - Posted 3 years ago - #201791
  Please send us FTP access to your site as a private message, so I can install EventON alongside with 2.9.1 for a test.
  
  Could you also backup your website, just in case?
- By: Artem Oct 26,2020 AT 4:38AM - Posted 3 years ago - #202087
  I installed EventON 3.0.1. It seems that everything is correct now:
  
  Could you check?
- By: Diego Segatto Oct 26,2020 AT 8:18AM - Posted 3 years ago - #202132
  Hi Artem, thank you.
  
  Looks like it’s working and as I can see there is a new version (3.0.1) rather than 3.0 indeed.
  More, the dashboard invites me to update from 2.9.1 (image attached)… why so?
  
  Can you also please teach me the procedure you used, so I don’t mess with the other website upgrade?
- By: Basilis Kanonidis Oct 26,2020 AT 9:11AM - Posted 3 years ago - #202150
  Hi Diego,
  
  Nothing special, the new version was just solving the issue 🙂
- By: Artem Oct 26,2020 AT 12:25PM - Posted 3 years ago - #202198
  Please follow the instruction from this message:
  
  Reply to: 201656
  
  If you want to install multiple version on the same server all you need to do is to deactivate EventON, connect to the server using FTP and go to wp-content/plugins and find eventon folder. Now you need to change it’s name to _eventon or similar. Now you can install a new version of the plugin.
- By: Artem Oct 26,2020 AT 12:25PM - Posted 3 years ago - #202200
  More, the dashboard invites me to update from 2.9.1 (image attached)… why so?
  
  It seems that since you have two versions of EventON it thinks that your still has 2.9.1.
- By: Diego Segatto Oct 27,2020 AT 2:18AM - Posted 3 years ago - #202353
  Thank you Artem, your support is always blessed. And indeed the new version 3.0.1 solved the issue as on ateliersi.it/si I just overwrote the folder and all went good. Now with 3.0.2 even better, being compliant with my style choices.
  
  Just one last thing. On vidartscience.org (https://www.vidartscience.org/archive/ and https://www.vidartscience.org/multisensory-environments/) the cards suddenly became dark, but the general style is still light by default. Do you have any recommendations?
  
  Best,
  
  Doegp
- By: Artem Oct 27,2020 AT 2:54AM - Posted 3 years ago - #202374
  Could you send us a screenshot? On my side it shows #f3f3f3 (lightgrey):
- By: Diego Segatto Oct 28,2020 AT 1:28AM - Posted 3 years ago - #202646
  It’s weird, looking good on firefox but dark on chrome (attached)
- By: Artem Oct 28,2020 AT 1:39AM - Posted 3 years ago - #202650
  Could you try going to EventON > Scripts & Styling > turn off Write styles to header > save settings > turn on Write styles to header? Now clean you website and browser cache and check.
- By: Diego Segatto Oct 28,2020 AT 1:45AM - Posted 3 years ago - #202658
  super fast, you got it!
  
  header styles writing was disabled in fact… all solved.
  
  Thank you very much Artem.
  
  All the Best,
  
  Diego
- By: Artem Oct 28,2020 AT 1:47AM - Posted 3 years ago - #202662
  We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
- By: Diego Segatto Jun 14,2021 AT 2:04AM - Posted 2 years ago - #241515
  Hello, I’m trying to create a new ticket but at the end of the process the system always reloads without creating the inquiry…
  
  I thought to try it here on this old one:
  
  CALENDAR PANELS AND FULLCAL NOT WORKING
  
  Hello,
  
  I have problems on all browsers (but Chrome)
  
  to click-open the events at https://ateliersi.it/ateliersi/attivita/event-calendar/ and subpages like https://ateliersi.it/ateliersi/portfolio_page/il-segno-di-ustica/
  
  full cal is not loading at https://ateliersi.it/si/calendario/
  
  Can you please advise?
  Thanks in advance, Diego