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30221

Ticket #30221 Public

4 Tickets numbers assigned of 2 tickets purchased

Hi,

The assignement of ticket number seems a bit odd sometimes. I have a particular case where the user purchased 2 tickets and received two tickets by mail.

But when checking the CSV export list or the tickets numbers assigned on the purchase, there are actually 4 tickets assigned. In this case, the 4 of them are marked as “Completed” in the CSV creating wrong stats.

This behavior has repeated in two opportunities.

 

Regards,

BY: vsteeg - Mar 5,2017 AT 5:24PM - 5 years ago
    • By: infotainerdave Mar 5,2017 AT 7:44PM - Posted 5 years ago - #30225

      Can you please send us a direct link to the event  where the actual issue is happening?

    • By: infotainerdave Mar 7,2017 AT 10:59PM - Posted 5 years ago - #30514

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Mar 8,2017 AT 1:18PM - Posted 5 years ago - #30636

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: Ashan Perera Mar 14,2017 AT 9:27AM - Posted 5 years ago - #31183

      Sorry for the delay, but i am not able to access with that information.

      We are going to release an update to tickets addon soon so since you can not send us FTP perhaps that update will fix your issue.

    • By: vsteeg Mar 15,2017 AT 3:26AM - Posted 5 years ago - #31282

      Hi, by cleaning out the CSV export, I now understand what is going on with the extra ticket numbers.

      It has to do with the unsuccessful payments, it seems to create some ticket numbers even if the payment failed. Three behaviors I can see (suppose the person purchased 2 tickets but the payment failed once):

      • In the CSV export, we can see 4 ticket numbers marked as “Completed”
      • In the backend WC order, we can see 4 ticket numbers.
      • In the backend WC order, when resending the ticket email; in the mail we only see the right 2 ticket numbers.

      Maybe it has to do with our payment plugin.. ? We created a plugin for the Lemonway Marketplace payment platform, this plugin handles payment and we do have some errors sometimes, mostly due to people not entering the right card number or wrong date format.

      Anyway, I am using version 1.3.8 of the ticket addon, I will wait for your updated ticket version and retest, now that I can reproduce the issue. Will keep you informed.

    • By: Ashan Perera Mar 15,2017 AT 10:30AM - Posted 5 years ago - #31337

      Hmm interesting. Well the tickets are created when woocommerce_checkout_order_processed WC action is run. But in new version I have added few checks that remember if the tickets were created for the order so for the same order those wont be created again.

      Lets hope the new version will also address your issue. I am hoping to release the new version this week. Lets see I will do more tests today and may be we can release it today

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