A few questions about Action User/ Tickets
1. What is the typical use case or benefit of Sell Price Options as Separate Tickets?
2. If I create an access code to view an event, the field for changing the code or turning this off isn’t obvious when editing the event. How do I do this?
3. What are the business rules around deleting events? I’ve tested this a few different ways and it seems like the organizer can delete an event even if tickets have been purchased. Is there a way to prevent this other than unchecking Delete Event in Action User Settings/ User Capabilities? I want the organizer to be able to delete events, but not if there are sales associated with it.
4. I have setup Paid Submissions Type which allows for 100 events. I’ve tested by creating only a couple of events with ticket variations. Now my credits show 89/100 remaining, however I have not created 11 events. Is this counting the number of individual tickets created as a single submission?
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Oct 20,2020 AT 6:44PM -
Posted 3 years ago
- #201156
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! .
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Oct 20,2020 AT 6:46PM -
Posted 3 years ago
- #201158
Ashan- might be a bug with paid submissions and ticket variations
and he has issue of people selling tickets and then deleting the event- so perhaps the new AU addresses some of these
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Nov 4,2020 AT 10:27PM -
Posted 3 years ago
- #204179
Any answers for 1,2, & 4?
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Nov 5,2020 AT 2:01AM -
Posted 3 years ago
- #204202
Hello,
1. By default you can have only one ticket type per event: “Allow to enter”. But Variations with enabled Sell Price Options as Separate Tickets allows you to have “Parent” and “Kid” at the same time so customers can make one purchase as a family.
2. Please go to Edit Event > Visibility: Protected:
3. Organizer or any other user with enabled “Delete Events” capability can delete events they are assigned to. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster. You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
4. We need to check your wp-admin for this. Please send us wp-admin access to your site as a private message for us to further assist your situation.
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Nov 6,2020 AT 11:18AM -
Posted 3 years ago
- #204479
with regards to #3. I see your point. Currently the only way to stop tickets from deleting is if the permission was disabled from capabilities. I will add this to actionUser or tickets addon as conditions to disable deleting events once tickets are sold. No need to send customization requests.
I just looked over the codes, seems like we would need to update both actionUser and tickets to get this resolved. It may take a bit of a time. We are also doing a big refresh on actionUser addon at the moment, kindly allow us some time for this.
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Dec 21,2020 AT 12:51PM -
Posted 3 years ago
- #212441
Hi Ashan, any updates on this? Thanks.
with regards to #3. I see your point. Currently the only way to stop tickets from deleting is if the permission was disabled from capabilities. I will add this to actionUser or tickets addon as conditions to disable deleting events once tickets are sold. No need to send customization requests.
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Dec 21,2020 AT 2:23PM -
Posted 3 years ago
- #212478
Hi Vinay,
We apologise for the delay, Ashan will do review and come back to the topic, just please give us some extra time
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Jan 29,2021 AT 2:21PM -
Posted 3 years ago
- #218983
sorry for not getting back vinay, the latest version of actionUser and tickets should support this feature 🙂
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Jan 30,2021 AT 7:14AM -
Posted 3 years ago
- #219029
OK thanks for the update. I will test and close this ticket if I have no other questions.
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Jan 31,2021 AT 11:53AM -
Posted 3 years ago
- #219075
Hi Vinay,
Have you tested it? Do you have any questions are you good?
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Oct 20,2020 AT 6:44PM -
Posted 3 years ago
- #201156
