Ticket #22104 Public [Closed]

Accidental Plugin Purchase

I just bought a bunch of plugins for a website that I am working on and I accidentally bought another license of the action user plugin.  I had purchased the first license early on but never used it so I don’t need two licenses.  Is there a way to return and refund the action user license that I purchased in error today?

Thanks in advance.

BY: xtego - Jan 2,2017 AT 12:16PM - 1 year ago
    • By: xtego Jan 2,2017 AT 12:18PM - Posted 5 years ago - #22105

      Correction… I already used the first license of action user for this project, so I don’t need the second one.

    • By: Ashan Perera Jan 3,2017 AT 11:21AM - Posted 5 years ago - #22186

      Could you please send the order ID for the second one and I can get that refunded for you

    • By: xtego Jan 3,2017 AT 11:28AM - Posted 5 years ago - #22187

      Here is the information for the order:

      Order #: 21495

      PayPal Transaction ID: 9CM25912FA5529727

      Invoice Number: 10960

      Again, the only item purchased in error was the Action User Plugin.  I still need the rest of them.

      Thank you very much.

    • By: Ashan Perera Jan 3,2017 AT 12:02PM - Posted 5 years ago - #22197

      hmm Well refunding a partial order is a lot more work. Would you be interested in Store discount or exchange for another addon?

    • By: xtego Jan 3,2017 AT 12:11PM - Posted 5 years ago - #22200

      Well I do need to pickup another license of eventon and the FullCal plugin.    The two combined work out to 55.50.  Also, I know that those eventon licenses are handled through codecaynon so that may not even be possible.

      Would it be easier to just refund the whole order and I can purchase the items I need again?

    • By: Ashan Perera Jan 3,2017 AT 1:36PM - Posted 5 years ago - #22216

      Or I can refund the other actionUser purchase and then you can use this license in that website does that work?

    • By: xtego Jan 3,2017 AT 1:49PM - Posted 5 years ago - #22219

      That would be perfect!  Thank you!

    • By: Ashan Perera Jan 4,2017 AT 10:04AM - Posted 5 years ago - #22311

      I am really sorry just looked at your other order and its placed past 60 days refund period. This is a tough situation. I am going to have to go back to your 2nd order and refund that one completely and you can order the addons again EXCEPT actionuser this time 🙂

    • By: xtego Jan 5,2017 AT 6:57AM - Posted 5 years ago - #22420

      No problem.  Please proceed with the refund and let me know when it’s complete.  I will then re purchase the items that i need.  Thanks.

    • By: Ashan Perera Jan 5,2017 AT 9:53AM - Posted 5 years ago - #22455

      Ok order is refunded now #21495 please proceed with repurchasing and remember dont buy actionUser again 🙂

    • By: xtego Jan 9,2017 AT 1:48PM - Posted 5 years ago - #22870

      Thank you again for your help.  Sorry for the delay in getting back to you.  I just wanted to let you know that I just reordered the plugins that I needed.  Thanks!

    • By: Ashan Perera Jan 9,2017 AT 2:08PM - Posted 5 years ago - #22879

      Excellent! – marking this as resolved!

    • By: Ivan Jimenez Jun 30,2020 AT 12:14PM - Posted 1 year ago - #183767

      Hello, I bought a license update and the plugin does not appear to be able to download it from my account, so I cannot use the license and it is very urgent for a client. I request the return of the purchase to be able to make another purchase that allows me to download the plugin.

    • By: Artem Jun 30,2020 AT 1:19PM - Posted 1 year ago - #183780

      Ivan Jimenez,

      If you are referring to the main plugin, please contact CodeCanyon about this issue.

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