X
22104

Ticket #22104 Public [Closed]

Accidental Plugin Purchase

I just bought a bunch of plugins for a website that I am working on and I accidentally bought another license of the action user plugin.  I had purchased the first license early on but never used it so I don’t need two licenses.  Is there a way to return and refund the action user license that I purchased in error today?

Thanks in advance.

BY: xtego - Jan 2,2017 AT 12:16PM - 5 months ago
    • By: xtego Jan 2,2017 AT 12:18PM - Posted 3 years ago - #22105

      Correction… I already used the first license of action user for this project, so I don’t need the second one.

    • By: Ashan Perera Jan 3,2017 AT 11:21AM - Posted 3 years ago - #22186

      Could you please send the order ID for the second one and I can get that refunded for you

    • By: xtego Jan 3,2017 AT 11:28AM - Posted 3 years ago - #22187

      Here is the information for the order:

      Order #: 21495

      PayPal Transaction ID: 9CM25912FA5529727

      Invoice Number: 10960

      Again, the only item purchased in error was the Action User Plugin.  I still need the rest of them.

      Thank you very much.

    • By: Ashan Perera Jan 3,2017 AT 12:02PM - Posted 3 years ago - #22197

      hmm Well refunding a partial order is a lot more work. Would you be interested in Store discount or exchange for another addon?

    • By: xtego Jan 3,2017 AT 12:11PM - Posted 3 years ago - #22200

      Well I do need to pickup another license of eventon and the FullCal plugin.    The two combined work out to 55.50.  Also, I know that those eventon licenses are handled through codecaynon so that may not even be possible.

      Would it be easier to just refund the whole order and I can purchase the items I need again?

    • By: Ashan Perera Jan 3,2017 AT 1:36PM - Posted 3 years ago - #22216

      Or I can refund the other actionUser purchase and then you can use this license in that website does that work?

    • By: xtego Jan 3,2017 AT 1:49PM - Posted 3 years ago - #22219

      That would be perfect!  Thank you!

    • By: Ashan Perera Jan 4,2017 AT 10:04AM - Posted 3 years ago - #22311

      I am really sorry just looked at your other order and its placed past 60 days refund period. This is a tough situation. I am going to have to go back to your 2nd order and refund that one completely and you can order the addons again EXCEPT actionuser this time 🙂

    • By: xtego Jan 5,2017 AT 6:57AM - Posted 3 years ago - #22420

      No problem.  Please proceed with the refund and let me know when it’s complete.  I will then re purchase the items that i need.  Thanks.

    • By: Ashan Perera Jan 5,2017 AT 9:53AM - Posted 3 years ago - #22455

      Ok order is refunded now #21495 please proceed with repurchasing and remember dont buy actionUser again 🙂

    • By: xtego Jan 9,2017 AT 1:48PM - Posted 3 years ago - #22870

      Thank you again for your help.  Sorry for the delay in getting back to you.  I just wanted to let you know that I just reordered the plugins that I needed.  Thanks!

    • By: Ashan Perera Jan 9,2017 AT 2:08PM - Posted 3 years ago - #22879

      Excellent! – marking this as resolved!

    • By: Ivan Jimenez Jun 30,2020 AT 12:14PM - Posted 5 months ago - #183767

      Hello, I bought a license update and the plugin does not appear to be able to download it from my account, so I cannot use the license and it is very urgent for a client. I request the return of the purchase to be able to make another purchase that allows me to download the plugin.

    • By: Artem Jun 30,2020 AT 1:19PM - Posted 5 months ago - #183780

      Ivan Jimenez,

      If you are referring to the main plugin, please contact CodeCanyon about this issue.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON