When I select a seat in my basket details below the map the queue appears. But when I go to the ticket checkout the line disappears. If someone buys seat 2 in row 2 and 3 at checkout they appear exactly the same.Nov 3,2023 AT 9:02AM - 1 month ago -
I attached an example of the problem
When creating Seat Layout we recommend using this scheme: Row Letter+Seat Number. Like this:
Could you try our approach?
The customer wants it to appear as it is made because visually he says it is better understood.
Is it not possible to remove the word “seat”?
I am not sure if possible to remove it. However, I think the word can be translated from EventON > Language.
I just try it and it doesn’t seem to be working at the moment, but I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
please apply this patch fix to resolve this.