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330806

Ticket #330806 Public

Add row name at checkout.

When I select a seat in my basket details below the map the queue appears. But when I go to the ticket checkout the line disappears. If someone buys seat 2 in row 2 and 3 at checkout they appear exactly the same.

BY: Javier Granado - Nov 3,2023 AT 9:02AM - 1 month ago
    • By: Javier Granado Nov 3,2023 AT 9:04AM - Posted 1 month ago - #330807

      I attached an example of the problem

       

    • By: Javier Granado Nov 3,2023 AT 9:05AM - Posted 1 month ago - #330809

    • By: Artem Nov 5,2023 AT 2:18PM - Posted 1 month ago - #330916

      Hello,

      When creating Seat Layout we recommend using this scheme: Row Letter+Seat Number. Like this:

      Could you try our approach?

    • By: Javier Granado Nov 6,2023 AT 2:00AM - Posted 1 month ago - #330937

      The customer wants it to appear as it is made because visually he says it is better understood.

      Is it not possible to remove the word “seat”?

    • By: Artem Nov 6,2023 AT 3:13AM - Posted 1 month ago - #330941

      I am not sure if possible to remove it. However, I think the word can be translated from EventON > Language.

      I just try it and it doesn’t seem to be working at the moment, but I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Ashan Perera Nov 7,2023 AT 5:16PM - Posted 1 month ago - #331153

      please apply this patch fix to resolve this.

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