Ticket #24530 Public [Closed]

• Would there be a way to add a permanent line of text at the bottom of the Ticket section on the event card? For example, i would like to add along the bottom

  Note: A convenience fee of $2.00 per ticket will be added at checkout.

   

  Also, is there a way to enter a default ticket image similar to the default event image?

  Thanks.

  BY: bill s - Jan 20,2017 AT 3:44PM - 3 years ago
• • By: bill s Jan 20,2017 AT 3:45PM - Posted 3 years ago - #24531

    Add text along the bottom see image..

    

  • By: infotainerdave Jan 20,2017 AT 6:46PM - Posted 3 years ago - #24547

    there is a way to add details under the title- see screenshot

     

    in the edit event- and ticket area of the event

    

  • By: bill s Jan 20,2017 AT 7:34PM - Posted 3 years ago - #24554

    Yes, but that would require my event coordinator to have access to the back-end which i a trying to prevent. I would like a way to do this by default.

  • By: infotainerdave Jan 20,2017 AT 7:41PM - Posted 3 years ago - #24556

    Please send us wp-admin access to your site as a private message for us to further assist your situation.

    there might be a way actually

    The reason I ask for wp-access is that I need to look over your site instead of asking 101 questions but

    are you using woocommerce for the payment processors

    and are you yourself selling events or are you a website where different event organisers add their own events to sell

    the reason I ask is because in woocommerce you can add a tax which automatically adds the $2 and a message (explaining that tax) the tax is set by yo and does not necessarily need to be a tax you could call the tax a convenience fee

  • By: infotainerdave Jan 20,2017 AT 7:57PM - Posted 3 years ago - #24558

    the eventon pulls the standard tax from woocommerce so if you personally  sell other tickets for your own events that don’t need the +$2 then after you create the ticket- re-edit the ticket product and choose a different tax (or no tax)

    but to automatically add something like +$2 convenience fee you would make that a standard tax

     

    in the screenshot attached it shows where in woocomerce to add the message

     

    

  • By: bill s Jan 20,2017 AT 8:52PM - Posted 3 years ago - #24571

    Not sure if i should mention this here, or a new ticket, but i just noticed another issue with tickets..

    Seems that if i buy a ticket(s) using a mobile device (my IOS10 – Either Chrome or Safari) and i press the BLUE checkout button, nothing happens – except two new buttons appear below it – View Cart and Checkout. Then, to get to Checkout, i have to press one of those buttons.  Should i open a new ticket?  See Image.

    

  • By: infotainerdave Jan 20,2017 AT 9:06PM - Posted 3 years ago - #24573

    thats how it is supposed to work however the button should say “add to cart” not checkout and I am trying to figure out why it is saying that

  • By: bill s Jan 20,2017 AT 9:08PM - Posted 3 years ago - #24574

    Well.. i have a plugin that REDIRECTS purchases directly to CHECKOUT. Perhaps that is the problem?

  • By: bill s Jan 20,2017 AT 9:10PM - Posted 3 years ago - #24575

    Yup..that was it. Let me re-think my strategy on this..

     

  • By: infotainerdave Jan 20,2017 AT 9:11PM - Posted 3 years ago - #24576

    I found it- you have a woocommerce addon called direct checkout

     

    but I don’t think eventon tickets works with it because when you click the blue button it is not going straight to checkout- I would deactivate it as it will cause confusion

  • By: bill s Jan 20,2017 AT 9:16PM - Posted 3 years ago - #24578

    Yup..that is what i will do for now.  One of the ‘products’ we sell works best direct to checkout, but i think it will be fine to go to the cart first. shouldnt be an issue with most people.

  • By: infotainerdave Jan 20,2017 AT 9:21PM - Posted 3 years ago - #24579

    check out this page

    http://gbdemo.metroeastdigitaldev.com/daves-single-event-with-ticket/

    (don’t worry I can turn the tax thing off)

    But I have made a tax which is 0% (so no tax is actually added) but it allows me to add

    +$2 convenience  fee to the price

     

    does this work and it would be automatic each time the client adds a new event

  • By: bill s Jan 20,2017 AT 9:28PM - Posted 3 years ago - #24580

    the problem with that is tickets are the only thing they charge a 2$ convenience fee for. They currently have a ‘$250 Deposit’ product that is not included in the fee.  And they plan on adding other products that will have different fees. Plus they will have tax.  That is why i have another plugin to do the fee task.

  • By: infotainerdave Jan 20,2017 AT 9:30PM - Posted 3 years ago - #24581

    thats OK- when your customer creates other non ticket products- they can set tax as none on the edit product page

  • By: bill s Jan 20,2017 AT 9:33PM - Posted 3 years ago - #24582

    even though it doesn’t get calculated at Checkout, it still shows up in the cart.

     

    

  • By: infotainerdave Jan 20,2017 AT 9:35PM - Posted 3 years ago - #24584

    OK I see what you mean it adds it to every product hmmm

  • By: bill s Jan 20,2017 AT 9:35PM - Posted 3 years ago - #24585

    Besides, for the products that are taxable, we have different municipalities with different local tax rates which will have to be calculated dynamically. That static setting is bound to cause issues.

    

  • By: infotainerdave Jan 20,2017 AT 9:38PM - Posted 3 years ago - #24587

    I have another idea- give me a sec to add it

  • By: infotainerdave Jan 20,2017 AT 9:43PM - Posted 3 years ago - #24590

    http://gbdemo.metroeastdigitaldev.com/daves-single-event-with-ticket/

    it does show but not as cleanly as I would like (or you I assume)

  • By: bill s Jan 20,2017 AT 9:49PM - Posted 3 years ago - #24592

    I think that could work of we can use CSS to remove the line and maybe make the font smaller.  Is that possible?

  • By: bill s Jan 20,2017 AT 9:51PM - Posted 3 years ago - #24593

    the other thing is.. Will it only show up for the events we sell tickets or all the events?

  • By: infotainerdave Jan 20,2017 AT 9:53PM - Posted 3 years ago - #24596

    try now- I got rid of the lines

    and yes- when creating an event you have all the event details, dates etc and right at the bottom- all the customer has to do is add a full stop to the

    $2 Convenience Fee field

  • By: infotainerdave Jan 20,2017 AT 9:55PM - Posted 3 years ago - #24597

    not sure why the icon is so big

  • By: bill s Jan 20,2017 AT 9:56PM - Posted 3 years ago - #24598

    Yea that’s pretty good. I can probably work the CSS for the text. Is that an icon for the $ sign? So, how did you make this happen?

  • By: infotainerdave Jan 20,2017 AT 10:05PM - Posted 3 years ago - #24599

    OK I replaced it with >

    I also removed some of the padding so that message appears closer to the add to cart button

    ok so in eventon>>>>settings>>>>>custom meta data

    I added (you’ll see it)

    Activate Additional Field #1

    I named the field: +$2 Convenience Fee

    so (see screenshot) all the customer has to do when creating the event is to add a full stop as in “.” to the +$2 Convenience Fee field and it will show on the front end- if they don’t add a full stop it will not show

    

  • By: infotainerdave Jan 20,2017 AT 10:08PM - Posted 3 years ago - #24601

    If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

     

    If you don’t like the reduced padding you can change that in

    http://gbdemo.metroeastdigitaldev.com/wp-admin/customize.php?return=%2Fwp-admin%2Fadmin.php%3Fpage%3Deventon%26tab%3Devcal_1

    I added it to the custom css area (tweak the number of remove the css)

    

  • By: infotainerdave Jan 20,2017 AT 10:11PM - Posted 3 years ago - #24603

    You can play around with the meta data- you could for example rename it “+$2” and have your client type “Convenience Fee” when they add an event

    and that Convenience Fee will appear in italic under the +$2

    

  • By: bill s Jan 20,2017 AT 10:14PM - Posted 3 years ago - #24605

    Yes I like the reduced padding much better. Unfortunately, now that you explained a bit more.. I did try the custom meta data thing before I requested support and the problem with that the client is doing everything from front end. That why I hoped to create a permanent default text they wouldn’t have to type repeatedly.

    What about a child page for the ticket section that just adds a div for that text?

  • By: infotainerdave Jan 20,2017 AT 10:48PM - Posted 3 years ago - #24610

    OK so they are using action user to add their events

    so I have added the field to the action user form- all they have to do is put a full stop in the field- easy

  • By: infotainerdave Jan 20,2017 AT 10:50PM - Posted 3 years ago - #24611

    http://gbdemo.metroeastdigitaldev.com/daves-form-test/

  • By: infotainerdave Jan 20,2017 AT 10:54PM - Posted 3 years ago - #24612

    also on another clients site

    they were using eventon action user and wanted to create tool tips on each form title (to explain what to do)

    I found this one- https://wordpress.org/plugins/enhanced-tooltipglossary/

    works very nicely and is easy to add, this could help in explaining what to do

  • By: infotainerdave Jan 20,2017 AT 10:56PM - Posted 3 years ago - #24613

    actually forget that plugin for tool tips I just tested it again and it doesn’t work right

  • By: bill s Jan 20,2017 AT 11:01PM - Posted 3 years ago - #24614

    Thanks Dave for your diligence in helping me with this solution

    I will give it a shot and see if they are good with it.

    I will definitely give the product a good review as soon as I’m done with this task.

  • By: infotainerdave Jan 20,2017 AT 11:15PM - Posted 3 years ago - #24615

    if they ever want to put on a free event in the future but still use the ticketing system (sort of like an RSVP) then they simply add 0 to the ticket price and don’t add the full stop

    They may do a free event in the future as a promotional event for their business and want to use the ticketing system to collect customer data

    (you can use that to convince them to try it)