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28201

Ticket #28201 Public [Closed]

Add to card button missing with variable products

  • Hello,
    I’ve got an issue with the product variables, because the “Add to the cart” button is missing. Instructions: 1- go to https://tascla-sprachcenter.de/test-page/ and click on the card
    2- At the bottom of the card there should be the button “In den Warenkorb” i.e. “Add to the shopping cart” and clicking on it the variations should be visible and be clickable. Instead all you can see is the button “Jetzt buchen”, the variables are missing and if you click on the button nothing happens.
    Please note that the issue is still there with different themes, on an empty page, and that I’ve already deactivated and tested all plugins, deleting and flushing everytime all caches. I’ve started to experience this issue after some recent updates in both WordPress, Eventon and Woocommerce. It worked well before that. So, I suspect the cause is related to one of these updates.
    Can you help me sort out this issue? Thank you!
    Best regards,
    Claudia
    BY: tascla - Feb 15,2017 AT 4:23PM - 3 years ago
    • By: infotainerdave Feb 15,2017 AT 4:33PM - Posted 3 years ago - #28203

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

       

      we are aware of this issue and we are working towards fixing it

    • By: tascla Feb 15,2017 AT 11:14PM - Posted 3 years ago - #28240

      Good morning,

      Thank you very much for this, I really appreciate it. I’ve seen that a new update for Eventon Tickets was released. I’ve already installed it: it seems to be working!

      Thanks a lot!

      Best regards,

      Claudia

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