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28342

Ticket #28342 Public [Closed]

After installing RSVP 2.5.7 the license became inactive

I had to activate the license for the RSVP plugin again after installing RSVP 2.5.7 (although the plugin still worked).

When activating the plugin it complained that I left the third field empty (number of sites). In the text was explained to me that it was not necessary to enter this field. So I put “1” in it and than I could reactivate my license again.

BY: bart2801 - Feb 16,2017 AT 12:54PM - 3 years ago
    • By: Ashish Rai Feb 16,2017 AT 9:57PM - Posted 3 years ago - #28398

      What is the issue? Is the plugin not working or getting activated?

    • By: bart2801 Feb 17,2017 AT 12:07AM - Posted 3 years ago - #28408

      When I looked at the “Licenses” page of EventON to check the version of my addons I saw that the RSVP plugin was inactive although everything worked fine.

    • By: infotainerdave Feb 17,2017 AT 5:26AM - Posted 3 years ago - #28452

      interesting, thank you for letting us know- what version did you update from?

    • By: bart2801 Feb 17,2017 AT 12:59PM - Posted 3 years ago - #28516

      I upgraded from RSVP 2.5.6 using FTP. After this I did some tests and than looked at the addons and licenses page.

    • By: Ashish Rai Feb 20,2017 AT 3:53AM - Posted 3 years ago - #28679

      Clear your caches and check once. Including from inside the cache plugin, if you are using one.

    • By: bart2801 Feb 20,2017 AT 4:15AM - Posted 3 years ago - #28681

      Currently I have no problems with EventON RSVP. I just wanted to let you know what happened when I installed version 2.5.7. I activated RSVP again using my license, which initially failed because I had to put “1” into the third field. This should not have been becessary because it stated that I could leave the field empty. This looks like a bug. I entered “1” to circumvent this bug, and now everything is fine again. But the bug remains because you should not indicate that the field may remain empty when in effect it may not.

    • By: Ashish Rai Feb 22,2017 AT 6:48AM - Posted 3 years ago - #28894

      I think you need to add the number of license in the field with the latest update.

    • By: bart2801 Feb 22,2017 AT 7:15AM - Posted 3 years ago - #28898

      Exactly. I think that is causing the problem.

    • By: Ashish Rai Feb 22,2017 AT 9:14AM - Posted 3 years ago - #28913

      I think that field has been mandatory with last update. That is not a problem.

    • By: bart2801 Feb 22,2017 AT 9:29AM - Posted 3 years ago - #28915

      It looks like because the field has become mandatory that the already activated license became inactive and had to be activated again, now with the mandatory field entered.

      Also you should change the information given when activating the license. It says that it is not necessary to enter a value in this field, while it now is a mandatory field.

      Or you could of course change the field back to non-mandatory.

    • By: Ashish Rai Feb 23,2017 AT 2:57AM - Posted 3 years ago - #29048

      Which information? Where do you see it? I will inform our admin of it.

    • By: bart2801 Feb 25,2017 AT 4:40AM - Posted 3 years ago - #29282

    • By: Ashish Rai Feb 25,2017 AT 5:41AM - Posted 3 years ago - #29287

      ok. Thank you for sharing.

      I will alert Ashan of this.

    • By: Ashan Perera Feb 27,2017 AT 9:12AM - Posted 3 years ago - #29474

      Bart, can you please send us wp-admin access and order ID for rsvp addon and I can take a look and see whats going on .

    • By: Ashan Perera Feb 27,2017 AT 10:02AM - Posted 3 years ago - #29500

      Need the URL too there pal 🙂

    • By: Ashan Perera Feb 28,2017 AT 9:21AM - Posted 3 years ago - #29622

      RSVP is already activated case closed!

      Capture

    • By: bart2801 Feb 28,2017 AT 9:29AM - Posted 3 years ago - #29626

      I never said I had a problem with the license, only that the license became inactive due to the last RSVP update, and that I had to activate it again.

      Also the info popup says you do not need to enter the number of servers, but since the last update of RSVP this field is a required field, so the info popup is wrong.

      Just trying to make EventON a better product. No request for help. So please change the info popup text as showed in the screenshot of my earlier post. Because this is wrong now, since you changed the field to required.

    • By: Ashan Perera Feb 28,2017 AT 10:47AM - Posted 3 years ago - #29643

      Ah ok gotcha my bad. will make that change in there. And thanks for letting us know of the deactivation on update. Might be the change update to eventon but yea we will check into it and see if we can find anything funky about that process.

      Cheers!

    • By: bart2801 Jun 17,2017 AT 5:40AM - Posted 3 years ago - #40435

      Just to let you know: I had to reactivate my RSVP (2.5.10) and ActionUser (2.0.14) license again after upgrading to their latest version.

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