Ticket #28937 Public

• I changed one event on my recurring calendar of events and now every calendar in the UI shows the same name.  I dug into the database and do not see that to be the case.  Cool feature, but clearly not right.  Completely baffled and of course, in production.

  BY: mcraig - Feb 22,2017 AT 11:56AM - 3 years ago
• • By: infotainerdave Feb 22,2017 AT 7:17PM - Posted 3 years ago - #28996

    please clarify your issue

    You have set up an event with many repeats

    and yes when you change the event- all the repeats will change as well or if this is not correct

    Please send us wp-admin access to your site as a private message for us to further assist your situation.

    and please clarify what is going on and the steps you took to create the problem

  • By: infotainerdave Feb 23,2017 AT 1:12AM - Posted 3 years ago - #29033

    one moment

     

  • By: infotainerdave Feb 23,2017 AT 1:30AM - Posted 3 years ago - #29037

    Thank you I got in there

    very strange

    I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    Notes for Ashan:

    alright you will see here http://washtenawalano.club/

    a hole bunch of character over comfort events – they are repeats but I notice something different scroll down to march (see screenshot) and they display differently- yet if you change the name of the very first character over comfort- they all change to the new title

    there are a few events right at the bottom that don’t change.

    also I am not sure but the eventon event top looks different – I cannot find if the client has done any css changes for this to happen- I am not sure that if they edited the event top file somehow that is causing the issue (I don’t think so- but then again I don’t know how they changed the look)

    

  • By: Ashish Rai Feb 23,2017 AT 2:09AM - Posted 3 years ago - #29044

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

  • By: Ashan Perera Feb 23,2017 AT 10:47PM - Posted 3 years ago - #29170

    I am sorry i dont see where the issue is http://washtenawalano.club/ajde-test/ showing the dailyview calendar and on 28th there is only one character over comfort repeating event. Please can you send screenshots of where the issue is so I can address it without spending too much time looking around for the issue 🙂

    thanks

  • By: mcraig Feb 24,2017 AT 1:51AM - Posted 3 years ago - #29188

    Never mind…I have corrected the issue.  I simply deleted the offending entry and recreated it.  You may close the issue.

  • By: Ashan Perera Feb 24,2017 AT 9:23AM - Posted 3 years ago - #29226

    Oh ok well that works, but please keep an eye on what could possibly cause this so you can avoid simialr issue in the future 🙂