Ticket #23283 Public

• Ashan-

  Was having problems with sidebars and widgets not being able to open up once I got to the Appearance/Widgets page.  Deactivated EventOn and it started working again.  Downloaded newest version of the Plugin and installed it and now nothing shows up on the Widgets page at all.  Any ideas?

  BY: crealities - Jan 12,2017 AT 10:27AM - 3 years ago
• • By: crealities Jan 12,2017 AT 11:40AM - Posted 3 years ago - #23287

    It is a problem because I am not able to add the EventON widgets to the sidebars when I deactivate EventON obviously, but this is the only way I can get the sidebars to show up.

  • By: crealities Jan 12,2017 AT 11:47AM - Posted 3 years ago - #23288

    Also, FYI I installed your patch, but it still is having the same issues.  Deactivated the Single Event plugin also.  No change.

  • By: crealities Jan 12,2017 AT 12:43PM - Posted 3 years ago - #23293

    Also, none of my events are showing up in the sidebar widgets now on the pages.

    For example, on https://www.itdojo.com/it-training-courses-virginia-beach/courses-cisco/icnd1-v2-0-interconnecting-cisco-networking-devices-part-1/

    Above “Get a Training Quote” is supposed to have my list of classes with the EventON plugin.  I have been using this plugin for a few years now without issue until now.

  • By: infotainerdave Jan 12,2017 AT 10:55PM - Posted 3 years ago - #23344

    single events was not deactivated

    so I deactivated and events work https://www.itdojo.com/daves-event-on-test/

     

    as for the widgets page- I went to the page and there was no place to drag and drop widgets into

    so I will alert the plugin creator- you may want to post private your ftp login as he may need this to fix the problem

     

  • By: infotainerdave Jan 15,2017 AT 1:03AM - Posted 3 years ago - #23469

    while you wait for ashan the creator to fix your site

     

    you may want to turn eventon on- choose a shortcode from this (create a new page and use the shortcode generator to get a calendar shortcode) – copy and paste the calendar shortcode into something like a note pad

    then deactivate eventon- and add a text file to your widget and add that eventon shortcode to the text widget

    then re-activate eventon- hopefully that widget will show the calendar

  • By: crealities Jan 16,2017 AT 8:59AM - Posted 3 years ago - #23547

    Any idea how long it may take for him to take a look at this problem?

  • By: Ashan Perera Jan 16,2017 AT 10:18AM - Posted 3 years ago - #23582

    Hi there, sorry about the delay in replying to you.

    So the FTP infor doesnt work for me

    

    Would you mind sending me the correct FTP?

  • By: Ashan Perera Jan 17,2017 AT 10:17AM - Posted 3 years ago - #23739

    

    All the errors you are getting are from advaced widget plugin and thats why its not working. Once its deactivated it works fine.

    You can perfom the debug yourself http://www.myeventon.com/documentation/how-to-debug-for-php-code-errors/ to see how i got those errors.

  • By: crealities Jan 17,2017 AT 11:50AM - Posted 3 years ago - #23769

    I deactivated and uninstalled that widget and it is still not working.  Cleared cache as well.  I still cannot see the sidebars on the Widgets page nor can I see the event lists on my pages.

  • By: crealities Jan 17,2017 AT 11:53AM - Posted 3 years ago - #23771

    That plugin I mean.  I deactivated and uninstalled it.  Still not working.

  • By: crealities Jan 17,2017 AT 12:18PM - Posted 3 years ago - #23777

    I really do think it is the EventON plugin causing the problem.  If I deactivate it then fo to Appearance—->Widgets, I can see all my sidebars and widgets.  When I activate the plugin in and go back to Appearance—–>Widgets, all the sidebars and widgets disappear.

    Even with your plugin activated, I do not see any of the events located on any of the pages that I have the EventON widgets running.

  • By: Ashan Perera Jan 17,2017 AT 1:51PM - Posted 3 years ago - #23792

    Ok found the issue you have wayyyyyy too many inactive widgets

    

    You need to delete them if you are not using thats whats causing the page to break.

  • By: crealities Jan 17,2017 AT 2:56PM - Posted 3 years ago - #23804

    Ok….I removed a ton of those and now I am able to see the sidebars in the Appearance/Widgets section, but when I go to pages that should have the EVENTON widget in the sidebars are gone.

     

    See this page.  https://www.itdojo.com/it-training-courses-virginia-beach/courses-cisco/cisco-foundations-ccna/

  • By: crealities Jan 17,2017 AT 2:58PM - Posted 3 years ago - #23805

    I got it to work (Event Lists was deactivated), but all of the shortcodes have been removed from my sidebars and I will have to manually add them again.  Any idea why?

  • By: Ashan Perera Jan 17,2017 AT 3:33PM - Posted 3 years ago - #23809

    please try now. I deactivated some parts of the shortcode executor widget because multiples of those were causing the issue. But I activated it back again please try.

  • By: crealities Jan 18,2017 AT 6:51AM - Posted 3 years ago - #23916

    I still had to manually add them.  It took a bit of time, but that is ok.  All is back to normal now.

    Thanks so much for your help, Ashan.  I really appreciate your commitment to supporting this product.  It is by far the best one I have seen out there for events.  I have a new client coming up that will need events on their site and I will definitely be purchasing another EventON license to use on that site.

    Keep up the great work!

  • By: Ashan Perera Jan 18,2017 AT 3:50PM - Posted 3 years ago - #23982

    We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

    If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads.

    Also dont let inactive widgets pile up that can cause major load time increase overtime 🙂

    Cheers!