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22615

Ticket #22615 Public

Asking for Ticket#1 on checkout despite having a quantity of 2 (or more)

We’re using eventON Tickets and when a customer purchases more than one event quantity, by either two or more, the customer is asked for the name of who Ticket#1 and Ticker#1 (or more if quantity is higher), it’s not ticket#1, ticket #2 and it’s created minor confusion with a few customers.

Please advise.

BY: VPREATR - Jan 7,2017 AT 1:48AM - 5 years ago
    • By: Ashish Rai Jan 8,2017 AT 6:14AM - Posted 5 years ago - #22714

      That should not happened.

      Are you using the latest version of our plugins and woocommerce?

      Have you modified any plugin?

    • By: VPREATR Jan 8,2017 AT 1:22PM - Posted 5 years ago - #22740

      Yes, all the eventON plugins we’re using are the latest, as is Woocommerce.  The only changes made have been related to visual colors/padding (i.e. CSS); no plugins have been modified at the code level.

      Thanks!

    • By: Ashish Rai Jan 9,2017 AT 1:18AM - Posted 5 years ago - #22772

      Ok.

      So, disable all other plugins and change the theme to default WP theme temporarily and check once.

      Give us username/password for the backend if you still see it twice.

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