Hi Ashanjay
I wrote a message to you yesterday after purchasing the EventOn Calendar, unfortunately when i installed the plugin and updated to check my site, I was presented with only a blank white page and i couldn’t access my adminlogin. Luckily i could access the site from my phone, and login there to deactivate the plugin, and now it runs again.. I can’t understand why it happens? I use Divi as my theme.
- Mar 23,2017 AT 8:50AM - 4 years agoPlease send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Also we need admin access to backend
What backend access are you referring to? I am getting the FTP info tomorrow!
wp-admin backend of the wordpress
I got the wp-admin access but i need admin level permission for further assis because right now i can ont see all the menus
I’ve updated the user so you should have admin level permission now!
Ok so wp-admin works thanks for admin access. but the FTP doesnt work for me. Is there another account that I can use? to do below
http://www.myeventon.com/documentation/how-to-debug-for-php-code-errors/
still nothing. can you please update to latest eventon released recently v2.5.2 and please perform this
http://www.myeventon.com/documentation/how-to-debug-for-php-code-errors/
and send us link to debug.log file
Ok so i was able to figure out what was going on in your site after login into FTP from my mac book.
Your allocated memory on the site is low. Thats why you get those blank pages. You need to increase the PHP memory for your site.
You can try this to increase memory http://www.myeventon.com/documentation/increasing-wordpress-memory-limit/
I tried that method too in your site and it was giving me the error too. You may want to contact your webhosting company and see if they can increase the memory limit via php.ini file and see if that would work.