Ticket #32034 Public [Closed]

• Hi Ashanjay

  I wrote a message to you yesterday after purchasing the EventOn Calendar, unfortunately when i installed the plugin and updated to check my site, I was presented with only a blank white page and i couldn’t access my adminlogin. Luckily i could access the site from my phone, and login there to deactivate the plugin, and now it runs again.. I can’t understand why it happens? I use Divi as my theme.

  BY: Morten Færmann - Mar 23,2017 AT 8:50AM - 3 years ago
• • By: infotainerdave Mar 23,2017 AT 7:08PM - Posted 3 years ago - #32064

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

     

    Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  • By: Ashan Perera Mar 27,2017 AT 8:19AM - Posted 3 years ago - #32259

    Also we need admin access to backend

  • By: Morten Færmann Mar 27,2017 AT 12:15PM - Posted 3 years ago - #32310

    What backend access are you referring to? I am getting the FTP info tomorrow!

  • By: Ashan Perera Mar 27,2017 AT 3:57PM - Posted 3 years ago - #32328

    wp-admin backend of the wordpress

  • By: Ashan Perera Mar 29,2017 AT 2:08PM - Posted 3 years ago - #32680

    I got the wp-admin access but i need admin level permission for further assis because right now i can ont see all the menus

  • By: Morten Færmann Mar 30,2017 AT 4:15AM - Posted 3 years ago - #32755

    I’ve updated the user so you should have admin level permission now!

  • By: Ashan Perera Mar 31,2017 AT 11:02AM - Posted 3 years ago - #32914

    Ok so wp-admin works thanks for admin access. but the FTP doesnt work for me. Is there another account that I can use? to do below

    http://www.myeventon.com/documentation/how-to-debug-for-php-code-errors/

  • By: Ashan Perera Apr 3,2017 AT 3:52PM - Posted 3 years ago - #33100

    still nothing. can you please update to latest eventon released recently v2.5.2 and please perform this

    http://www.myeventon.com/documentation/how-to-debug-for-php-code-errors/

    and send us link to debug.log file

  • By: Ashan Perera Apr 4,2017 AT 9:04AM - Posted 3 years ago - #33196

    Ok so i was able to figure out what was going on in your site after login into FTP from my mac book.

    Your allocated memory on the site is low. Thats why you get those blank pages. You need to increase the PHP memory for your site.

    You can try this to increase memory http://www.myeventon.com/documentation/increasing-wordpress-memory-limit/

  • By: Ashan Perera Apr 5,2017 AT 7:19AM - Posted 3 years ago - #33283

    I tried that method too in your site and it was giving me the error too. You may want to contact your webhosting company and see if they can increase the memory limit via php.ini file and see if that would work.