Ticket #261876 Public

Bug with current event countdown

Hello there !

I noticed a big problem with the elapsed / remaning time for a live event.
The countdown is good when opening the page for example “1:28:00 remaining” but while doing anything else on the computer with the window reduced or using another app on the phone or the tablet or even if phone or tablet switch off its screen then in all these cases the countdown is not running anymore and when showing again the window or switching on the phone or tablet screen on, we can see that the countdown is now continuing but its value is wrong as it continues from where it was before reducing window / switching off screen or setting the app in background.

There is an implementation problem: you made a time machine elapsing time however your timer should check the machine time and show an elapsing time according to that!

Thank you!

BY: Guillaume Masserey - Dec 6,2021 AT 2:11PM - 1 month ago
    • By: infotainerdave Dec 6,2021 AT 8:41PM - Posted 1 month ago - #261900

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

    • By: Ashan Perera Dec 8,2021 AT 6:00PM - Posted 1 month ago - #262315

      Hey there thank you very much for pointign this out. Would you mind sharing screenshots on where exactly this is? Is it countdown addon or live now timer?

    • By: Artem Dec 9,2021 AT 4:40AM - Posted 1 month ago - #262362


      The screenshot isn’t visible. Could you send it again?

    • By: Basilis Kanonidis Dec 13,2021 AT 2:48AM - Posted 1 month ago - #262625


      What is the error exactly, what is the time different I am not sure I can understand

    • By: Guillaume Masserey Dec 13,2021 AT 4:10AM - Posted 1 month ago - #262650

      Hello !

      Have a look to the phone time on top right of the phone screen and check the remaining on the live event and you could see there is a big time problem…


    • By: Guillaume Masserey Dec 13,2021 AT 4:39AM - Posted 1 month ago - #262653

      In few words it should remains 9 minutes on the live event however it remains 1’32”46

      I give you more explanations on the first message of this topic…


    • By: Ashan Perera Dec 13,2021 AT 5:47PM - Posted 1 month ago - #262771

      Thank you for pointing out I see whats going on. We are using the initial set duration and gap value instead of real time. We will make the switch in the next version update !

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