Ticket #252815 Public

Bug with repeating events: "other ticket options -> emailing -> select event repeat instance" does not filter attendees

Hi everyone,

with a repeating event

other ticket options -> view attendees -> more filters -> event time [select]

rightfully filters the attendees of the selected event time and shows them on screen


other ticket options -> emailing -> select event repeat instance

wrongly filters the attendees of the selected event time. It does not filter at all. It returns every attendee of the event, i.e. the attendees of all instances of the repeating event.

Can you please resolve this?


BY: Ralph Buse - Sep 27,2021 AT 6:30AM - 3 months ago
    • By: Artem Sep 27,2021 AT 9:05AM - Posted 3 months ago - #252826


      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Ralph Buse Sep 30,2021 AT 7:47AM - Posted 3 months ago - #253191

      Ok. Ashan should be able to access the site. Have a great day.

    • By: Ashan Perera Oct 4,2021 AT 4:14PM - Posted 3 months ago - #253548

      please check now. However I am seeing some dif issue. 

      this attendee https://center-of-gravity.de/wp-admin/post.php?post=43235&action=edit

      have you changed their repeat_interval for the event to 3 after it was purchased? because the event time shows different than the time it should be for repeat instance of 3

    • By: Ashan Perera Oct 4,2021 AT 4:18PM - Posted 3 months ago - #253550

      Ok i think i know what is happening you have deleted the last instance of the repeat after customers have purchased the tickets. That is why jennifer’s ticket is showing as sept 18.

      Never delete repeat instances after customers have purchased tickets Ralph that screw up things.

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