Bug with ticket plugin. Animation never stops.

321668

Bug with ticket plugin. Animation never stops.

When someone tries to book an event and selects add to cart, the animation that appears when processing never stops. There is no confirmation that an item was added to the cart. If you scroll up and click on the cart, you will see the item, but the animation never ends.

BY: mattdancsecs - Jul 25,2023 AT 5:33PM - 2 years ago

- Artem Jul 26,2023 AT 4:12AM - Posted 2 years ago - #321706
  
  Hello,
  
  Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
- Dev Help Jul 26,2023 AT 10:33PM - Posted 2 years ago - #321815
  
  Kindly apply this patch fix,
- mattdancsecs Jul 29,2023 AT 2:12PM - Posted 2 years ago - #322048
  
  That fix did not fix our problem. I changed the code and reset file permissions and it still does the same thing. I even deleted caches and gave my host 30 minutes for their CDN to update.
  
  It is still an issue.
- Artem Jul 30,2023 AT 2:14PM - Posted 2 years ago - #322080
  
  Seems to be working. Could you please try clearing your browser’s cache?
- mattdancsecs Jul 31,2023 AT 10:27AM - Posted 2 years ago - #322151
  
  We cannot get it to work. We’ve tried mobile and desktop, Mac and PC, Chrome, Firefox, Safari. I even tried Chrome on Windows 7 and no good.
- Dev Help Jul 31,2023 AT 2:59PM - Posted 2 years ago - #322212
  
  it works fine for me as well.