Ticket #22180 Public

• Hi

  I have an issue with customers buying multiple tickets but unable to supply all names for each ticket. I have the add-on Event Tickets installed. Can EventOn provide additional names fields on the checkout page when more then 1 ticket is purchased?

  BY: benmatthewwarner - Jan 3,2017 AT 10:30AM - 3 years ago
• • By: Ashish Rai Jan 4,2017 AT 5:35AM - Posted 3 years ago - #22277

    Hi,

    Go to myeventon->tickets and make sure “Hide additional guest names” is not enabled.

    You will see “Additional Ticket Information” section in the checkout page.

  • By: benmatthewwarner Jan 4,2017 AT 8:17AM - Posted 3 years ago - #22306

    Hi Ashish

    Hide additional guest names field does not exist under the Tickets section?

  • By: benmatthewwarner Jan 4,2017 AT 8:44AM - Posted 3 years ago - #22307

    Do I need to have the RSVP add-on plugin installed to have this option”Hide additional guest names” available on the checkout page when purchasing tickets for event?

  • By: Ashish Rai Jan 5,2017 AT 1:18AM - Posted 3 years ago - #22397

    Make sure you have the latest version of the main plugin and the addon.

    Give us username/password for the backend if you need further hep with this.

  • By: Ashish Rai Jan 5,2017 AT 8:27AM - Posted 3 years ago - #22435

    It doesn’t allow access to the main admin section.

    It keeps logging out.

  • By: Ashish Rai Jan 8,2017 AT 8:17AM - Posted 3 years ago - #22720

    You are using old versions of the plugin.

    Please update main eventon plugin and the ticket addon to the latest verion