Calendar Time Zone Issue
This is from on of our web customers:
“An attendee of our Young Professionals event brought this calendar issue to our attention, however it is a site wide problem: When you click on Calendar (below), it downloads the event on the attendee’s calendar in the wrong time zone. The google calendar download is correct. We thought it was the setting on the individual’s calendar but that is not the case. When we went into EventOn settings and change the time zone (further below) for all events, it does not save the changes and that is what alerted us to the problem for all of our events. We’d appreciate your help addressing this problem.”
- Apr 10,2025 AT 6:58AM - 16 hours ago-
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Apr 11,2025 AT 4:54AM -
Posted 1 day ago
- #384535
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Apr 11,2025 AT 4:58AM -
Posted 1 day ago
- #384544
Could you also tell us more about “…it downloads the event on the attendee’s calendar in the wrong time zone. The google calendar download is correct.”?
Are you referring to this?
Do you have the same issue on our test site:
https://dev2.myeventon.com/events/test-253/
Could you check and let us know?
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Apr 12,2025 AT 7:40AM -
Posted 16 hours ago
- #384600
Dear HelpDesk,
The client tried the test link and responded as follows:
Yes. It’s still 4 hours off (see attached).
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Apr 11,2025 AT 4:54AM -
Posted 1 day ago
- #384535
