Ticket #201420 Public

• Dear Support Team,

  Is it possible to remove the ‘collapsed style’ of the ticket sale section with the ‘Order now/Jetzt bestellen’ call to action (see screenshot 1) and display the dropdown ‘Choose an option/Wähle eine Option’ straight away? (see screenshot 2)

  For the user to first have to click on the ‘Order now’ button in order to choose an ticket adds an extra and unnecessary step to the user experience. We would like to cut it out and display the options drop down straight away. How can this be achieved?

  Thanks a lot for your help.

  BY: Kurt Hoermann - Oct 22,2020 AT 9:15AM - 1 month ago
• • By: Kurt Hoermann Oct 22,2020 AT 9:16AM - Posted 1 month ago - #201421

    

  • By: Kurt Hoermann Oct 22,2020 AT 9:16AM - Posted 1 month ago - #201423

    

  • By: Artem Oct 22,2020 AT 12:10PM - Posted 1 month ago - #201466

    Hello,

    Unfortunately, the only solution is to use our own add-on for variations: https://www.myeventon.com/addons/ticket-variations-options/

    Try on http://dev.myeventon.com/wp-admin/

  • By: Kurt Hoermann Oct 23,2020 AT 2:28AM - Posted 1 month ago - #201665

    Hello,

    How do I get onto http://dev.myeventon.com/wp-admin/?

    It requires login details. The ones I have for our EventOn account nor the ones for Helpdesk are working to get in.

    Thank you

  • By: Artem Oct 23,2020 AT 2:33AM - Posted 1 month ago - #201671

    Please use tester/pass:

  • By: Kurt Hoermann Oct 23,2020 AT 2:55AM - Posted 1 month ago - #201683

    With tester/pass I am getting the following error message: You are not allowed to edit the user profile. See also screenshot attached.

    

  • By: Kurt Hoermann Oct 23,2020 AT 3:53AM - Posted 1 month ago - #201690

    Hello,

    We do have the Ticket Variations Addon but get the message shown in the screenshot in Event Edit displayed:

    

  • By: Artem Oct 23,2020 AT 3:57AM - Posted 1 month ago - #201696

    With tester/pass I am getting the following error message: You are not allowed to edit the user profile. See also screenshot attached.

    Please go to http://dev.myeventon.com/wp-admin/

    We do have the Ticket Variations Addon but get the message shown in the screenshot in Event Edit displayed:

    Since you’ve followed https://docs.myeventon.com/documentations/set-variable-prices-tickets/, please change your ticket type to Simple.

  • By: Artem Oct 23,2020 AT 3:58AM - Posted 1 month ago - #201698

    More info on how to set up Variations add-on: https://docs.myeventon.com/documentations/how-to-setup-and-get-started/

  • By: Kurt Hoermann Oct 30,2020 AT 4:00AM - Posted 1 month ago - #203243

    Hi Artem,

    We have the Ticket Variations Addon and I looked through the guidelines you sent https://docs.myeventon.com/documentations/how-to-setup-and-get-started/ and https://docs.myeventon.com/documentations/set-variable-prices-tickets/

    However we get the error message you can see in the screenshot attached. I can’t find the setting that is in the way of the Ticket Variations Addon. Could you advise me on which setting that may be?

    Thanks a lot

    

  • By: Artem Oct 30,2020 AT 7:49AM - Posted 1 month ago - #203276

    Please go to https://mfl-world.com/wp-admin/post.php?post=21823&action=edit > Further Edit > https://mfl-world.com/wp-admin/post.php?post=22749&action=edit > change Produktdaten to Simple. Now you should be able to follow https://docs.myeventon.com/documentations/how-to-setup-and-get-started/

  • By: Kurt Hoermann Nov 2,2020 AT 9:28AM - Posted 1 month ago - #203596

    Thanks a lot Artem,

    I was able to set up the Ticket Variations via the Addon. However since setting it up we can’t add tickets to the shopping basket any longer, which was previously possible. See screenshot and link:

    https://mfl-world.com/events/empowerment-week/

    How can this be resolved?

    

  • By: Kurt Hoermann Nov 2,2020 AT 9:53AM - Posted 1 month ago - #203599

    Please ignore my previous message. I found the error. The event was double which caused the conflict.

  • By: Artem Nov 2,2020 AT 10:17AM - Posted 1 month ago - #203603

    Do you need our help in anything else?