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361698

Can't access the settings from WP-admin. assumed -a plugin conflict, butuninstalled all other plugins and error persists

Need to be able to access the settings inside WPadmin so that we can customize our template.

BY: Randy Sizemore - Aug 12,2024 AT 11:16AM - 9 months ago
    • infotainerdave Aug 12,2024 AT 1:09PM - Posted 9 months ago - #361702

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

      I see you have styles added to eventon>>>>styles so at one point it was working but now isn’t

      what changes/updates were made to the server that could have triggered this error?

      and the error message: There has been a critical error on this website. Please check your site admin email inbox for instructions.

      what did the admin email say?

    • Randy Sizemore Aug 13,2024 AT 12:23PM - Posted 9 months ago - #361777

      Our mail filters prevent me from receiving any admin emails.  It thinks it’s spoofing.|.

      You are correct, the plugin was working fine when first installed… and it’s functioning now but we’d like to customize our template and I can’t access that part of the site.

      As for what kinds of changes have been made to the site?  I’m not even sure how long this has been an issue.  I’ve moved into a new role and am not on the site backend very often.  Once I discovered the error, I tried to troubleshoot myself and even reached out the our hosing provider for insight.

      I’ve uninstalled all versions of plugins and that didn’t seem to fix the issue.  also upgraded our PHP version, and checked memory allocations…

      SFTP Access credentials
      SFTP Address: aprio.sftp.wpengine.com
      Port Number: 2222
      Username: aprio-eventon

    • Artem Aug 14,2024 AT 2:57PM - Posted 9 months ago - #361881

      Hello,

      We also need Password to access FTP. Could you check?

    • Randy Sizemore Aug 14,2024 AT 3:07PM - Posted 9 months ago - #361886

      I’m so sorry, thought I’d provided you with that information earlier.

      zEdwid-dugvo5-hapcub

    • Artem Aug 15,2024 AT 3:22AM - Posted 9 months ago - #361907

      Here’s the issue:

      [15-Aug-2024 10:21:10 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 1105920 bytes) in /nas/content/live/aprio/wp-includes/class-wpdb.php on line 2459

      Please follow

      https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/

    • Randy Sizemore Aug 15,2024 AT 6:15AM - Posted 9 months ago - #361920

      Okay I upped the memory to 512 in with WP config file.  Reset file permissions and cleared cache on the server.  Unfortunately that didn’t work (or I’ve not given it enough time for everything to clear and reset). Will try everything again in a half hour

       

    • Artem Aug 15,2024 AT 6:31AM - Posted 9 months ago - #361927

      It tried to allocate 536M, so 512 isn’t enough. Could you try allowing 768M?

    • Ashan Perera Aug 15,2024 AT 12:05PM - Posted 9 months ago - #361951

      You have 41 active plugins so I am guessing those are very taxing on the PHP memory. So you need more memory to handle eventON + all those plugins. 

      Please increase the PHP memory and see if that helps.

    • Randy Sizemore Aug 27,2024 AT 6:32PM - Posted 9 months ago - #362999

      I was able to get the plugin functioning by deactivating, deleting and reinstalling.

      I did this on our dev environment at https://apriodev.wpengine.com. You have access  to the admin area under the same credentials as before.

      I’m trying to add custom meta field  so I can embed a hubspot form for registration – rather than send them to0 an external hubspot registration page.

      I configured the custom meta field as  the Trumbowyg editor option and set up my event card layout. Then created a new event and pasted the script for the hubspot form into the register (custom meta) field

      It previewed the embedded form after it was pasted but not displaying once the event is  published.

      When looking at this with dev tools It appears that it’s wrapping the whole script in a <p> element. – SO I edited the custom meta field to be a multi-line editor – thinking I could paste into the text tab-like you would a shortcode– but that didn’t work either.

      Any suggestions?

      FYI, I’m no longer managing the day-to-day of the website and was horrified at the number of plugins… but at this point not a lot I can do.

    • Artem Aug 28,2024 AT 4:45AM - Posted 9 months ago - #363060

      Could you try going to EventON > Advanced > try a different Select calendar event content filter type?

      Also where the calendar is? Could you send us a link to the page?

    • Randy Sizemore Aug 28,2024 AT 1:19PM - Posted 9 months ago - #363119

      I tried no filter and standard WP filter and both seemed to give the same options.

      You can find the events list here: https://apriodev.wpengine.com/upcoming-events/

      The two events that were set up for the form embed were titled
      TESTING ANOTHER GREAT EVENT
      REALLY COOL EVENT (September)

    • Artem Aug 28,2024 AT 1:44PM - Posted 9 months ago - #363131

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • Ashan Perera Sep 4,2024 AT 10:30AM - Posted 9 months ago - #363723

      I editted the code here. 

      https://apriodev.wpengine.com/wp-admin/plugin-editor.php?file=eventON%2Fincludes%2Fcalendar%2Fclass-calendar-event-structure.php&plugin=eventON%2Feventon.php

      line 1095 

      Just to output the custom field content without running through any filters, that artem mentioned in eventON settings. 

      That seems to get the form working on single events page

    • Ashan Perera Sep 4,2024 AT 10:37AM - Posted 9 months ago - #363726

      It is very strange sometimes the script runs, but sometimes it doesn’t. 

    • Ashan Perera Sep 4,2024 AT 10:40AM - Posted 9 months ago - #363729

      Alright got it working. I edited your form javascript code to run inside a setTimeout function for 2 seconds delay. That seems to have done the trick 🙂

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