I successfully purchased and installed v.2.7.3 of the EventOn plugin, but I cannot activate the license because the “Activate Now” button on the Licenses & Addons page does nothing when clicked. I look at the console with my developer tools and I see this.
Uncaught ReferenceError: the_ajax_script is not defined
at init (settings_addons_licenses.js?ver=2.7.3:21)
at HTMLDocument. (settings_addons_licenses.js?ver=2.7.3:8)
at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:2)
at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:2)
at HTMLDocument.J (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:2)
Please let me know if there’s a work around or if a patch to the plugin is possible.
- Aug 14,2019 AT 7:07PM - 5 years agoHello,
Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
If it’s possible can we check wp-admin?
I am sorry for the late response and also thank you for your response.
I tried to proceed the debug to solve the problem however I am new in this field and I have not still completed the debug process.
Therefore My client would like to discontinue this project instead of fixing the issue. Would it be possible for my client to get a refund instead of trying to solve the issue addressed above?
If there is anything I can do, please let me know.
In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.