Ticket #23999 Public [Closed]

Can't Increase ticket purchase with Arrows

cant increase the number of tickets purchased from the front end event card using the arrows.  If I enter the number manually and go to the cart, its fine.

BY: bill s - Jan 18,2017 AT 4:54PM - 5 years ago
    • By: bill s Jan 18,2017 AT 4:59PM - Posted 5 years ago - #24001

      ok.. I see the problem..  I left the “Ticket Stock Capacity” blank.   Is there any way you can fix that so the counter arrows still work with a  blank capacity?

    • By: infotainerdave Jan 18,2017 AT 6:59PM - Posted 5 years ago - #24012

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

    • By: Ashish Rai Jan 18,2017 AT 11:16PM - Posted 5 years ago - #24057

      Please disable all other plugins and check once.

    • By: bill s Jan 19,2017 AT 8:10AM - Posted 5 years ago - #24190

      All Plugins deactivated (except EventOn) and still same problem.

    • By: bill s Jan 19,2017 AT 8:12AM - Posted 5 years ago - #24191

      Just noticed, with EDGE and IE browser, no arrows at all. Firefox and Chrome have arrows.

    • By: Ashish Rai Jan 19,2017 AT 8:38AM - Posted 5 years ago - #24197

      Update the main eventon plugin, ticket addon, and all other plugins and check once.

      I checked on our end, and it is working fine

    • By: bill s Jan 19,2017 AT 12:10PM - Posted 5 years ago - #24252

      I have updated plugins. Still same behavior. Ive also tried a basic theme (twentySeventeen) and I get the same result.

      you are having success even when you have the “Ticket Stock Capacity” on the Action User front end empty (see attch)?


    • By: Ashish Rai Jan 20,2017 AT 7:09AM - Posted 5 years ago - #24446


      I see what you mean.

      if you do not add stock, you cannot increase the units.

      This looks like intentional behavior.

      So, if you want to change it, you will need to customize the plugin.

    • By: bill s Jan 20,2017 AT 7:30AM - Posted 5 years ago - #24457

      But yet i can manually enter any number i want? That is inconsistent behavior. So, how can i ‘change it’ to make the arrows increase the number without having a finite number of stock units.

    • By: Ashish Rai Jan 20,2017 AT 8:01AM - Posted 5 years ago - #24464


      I am going to alert our admin and have him look into it.


    • By: bill s Jan 20,2017 AT 8:04AM - Posted 5 years ago - #24465

      Thanks. Appreciate it.


    • By: Ashan Perera Jan 20,2017 AT 12:17PM - Posted 5 years ago - #24517

      Ok found the issue https://dl.dropboxusercontent.com/u/6620035/evoaddons/TX/template-add-to-cart-single.php

      replace this file to eventon-tickets/templates/ folder

    • By: bill s Jan 20,2017 AT 2:22PM - Posted 5 years ago - #24529

      Thank You! That is a verified fix. Ticket Resolved.

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