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24163

Ticket #24163 Public

can't update EventON plugin and event popup not working!

  • Hi support,
    When trying to update the plugin, it keeps givning me a failure message saying the package can’t be installed because its empty. (current version: ver 2.4.6)

    I have updated WP, theme, all other plugins and added the js file for PATCH fix.

    I also have another HUGE problem:
    When trying to click on a event to open for “more information” (see frontpage calendar), nothing happens. The event shows a hand “as in click here”, but link is inactive. I have tried all other settings on the event, without any result.

    Please help!

     

    BY: malene@palmgrenmarketing.dk - Jan 19,2017 AT 6:12AM - 3 years ago
    • By: Ashish Rai Jan 19,2017 AT 6:21AM - Posted 3 years ago - #24166

      Hi,

      Please check the link below and update it by ftp for now:

      http://www.myeventon.com/documentation/update-eventon/

      Once you have done that, let us know. we will check your other issue.

    • By: Ashish Rai Jan 19,2017 AT 7:45AM - Posted 3 years ago - #24179

      The latest version is actually 2.5

      You are trying to use very old version.

      What is your license key?

      Also, give us username/password for ftp

    • By: infotainerdave Jan 20,2017 AT 4:31AM - Posted 3 years ago - #24409

      You would have bought eventon from codecanyon thats where you’ll find  eventon core

      loginto codecanyon>>>>mouse over your user name in the upper right corner and select downloads and scroll through your purchases till you find eventon

    • By: Ashish Rai Jan 20,2017 AT 9:42PM - Posted 3 years ago - #24588

      There is a javascript error coming from the woocommerce plugin you are using.

      Also, you have selected the click event to accordion.

      You should fix the woocommerce javascript issue and check once.

    • By: malene@palmgrenmarketing.dk Jan 24,2017 AT 12:52AM - Posted 3 years ago - #24921

      Hi again – sorry for the late answer!

      I use three Woo related plugins, but I don’t know anything about javascript issues or how to fix them??

      I tried to deactivate the bulk discount  plugin to see if helped – same problem.
      The regular woo and stripe plugin shouldn’t be a problem with your plugin (as they are standard for making EventON to work), so I don’t get why I have a javascript issue.

      You need to tell me exactly what to do – otherwise fix it for me. I have already given you all acces to WP, ftp etc.

      thanks.

      WooCommerce

      Et e-handels toolkit, der hjælper dig med at sælge noget. Smukt.

      WooCommerce Bulk Discount

      Apply fine-grained bulk discounts to items in the shopping cart.

      Version 2.4.2 | Af Rene Puchinger | Vis detaljer
      WooCommerce Stripe Gateway

      Take credit card payments on your store using Stripe.

      Version 3.0.7 | Af WooCommerce | Vis detaljer
    • By: Ashish Rai Jan 24,2017 AT 1:22AM - Posted 3 years ago - #24924

      We do not provide support for issues caused by third-party plugins.

      If you want to learn how to debug js issues, you can check our documentation below:

      http://www.myeventon.com/documentation/debug-javascript-interactive-issues/

      You can disable woocommerce and test and you will see the popup works normally.

      So, I will advise you to contact woocommerce support and look into this

    • By: malene@palmgrenmarketing.dk Jan 24,2017 AT 6:32AM - Posted 3 years ago - #25018

      So… You are telling me that a failure in Woo and woo stripe plugins – which is a CRUCIAL part of the EventON system to make Tickets work, isn’t your problem???!!

      WTF!?

      I have had nothing but problems with your quite pricy plugin, and several downperiods with no solutions.

      🙁

       

    • By: malene@palmgrenmarketing.dk Jan 24,2017 AT 6:43AM - Posted 3 years ago - #25022

      And one ore thing, the calendar and woo works fine, as long the ticket plugin isn’t activated.

      so… why is the woo plugin the problem???

    • By: Ashish Rai Jan 25,2017 AT 10:27AM - Posted 3 years ago - #25388

      Our plugin is made to work with woocommerce but we do not own woocommerce plugin and so do not have any control over it. So, if the issue is caused by woocommerce there is nothing we can do, and that is the reason why I am asking you to contact them.

      Also, please note that we have thousands of clients who are using these set of plugins and they have not complained about the same problem

      To give you definite proof the issue if with woocommerce, check the attachment.

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