change how times are displayed in tickets/bookings

224223

change how times are displayed in tickets/bookings

Is it possible to only show the start time on the customer’s view for tickets/bookings?
If not, how/where can I change the date format that shows after a customer chooses a time? Where it says, Your selected time is…

Second, when a customer chooses a time slot the section for them to proceed is often hidden, lower down on the screen and nothing tells the customer to scroll down to finish the booking process. Is there a way to have the screen scroll to the next step once a customer chooses a time slot?

BY: David Kuluva - Feb 27,2021 AT 1:00PM - 2 years ago

- By: David Kuluva Feb 27,2021 AT 1:19PM - Posted 2 years ago - #224225
  The attached image is an example of the view I’m referring to.
  
  Thank you,
  
  David
- By: infotainerdave Feb 27,2021 AT 11:06PM - Posted 2 years ago - #224237
  Access Denied – GoDaddy Website Firewall
  
  can you deactivate this so we can at least view your website
- By: Basilis Kanonidis Feb 28,2021 AT 3:19AM - Posted 2 years ago - #224264
  Hey David,
  
  Our team is from all around the world, if you can disable it until we can fix the issue, it should be better for you and faster!
- By: David Kuluva Feb 28,2021 AT 10:46AM - Posted 2 years ago - #224306
  Thank you. I have disabled the GoDaddy firewall. Let me know if I can help in any other way.
  
  David
- By: Basilis Kanonidis Mar 2,2021 AT 12:33PM - Posted 2 years ago - #224746
  Hey David,
  
  Thank you for this.
  
  Allow us some time please and we will follow up wit hyou
- By: David Kuluva Mar 2,2021 AT 1:57PM - Posted 2 years ago - #224784
  Thank you. I did learn that the latest update allows for the end time to be hidden but it does not seem to hide it on the customers booking side.
  
  I would also very much like the page to automatically scroll to the next section in the event card as soon as a time slot is chosen. It is a more serious issue on mobile where there are many time slots listed and customers don’t know what to do after choosing a time.
  
  Thank you for your help
  
  David
- By: Artem Mar 5,2021 AT 5:40AM - Posted 2 years ago - #225364
  Hello,
  
  We are sorry for the delay.
  
  1. Unfortunately, you cannot change date but you can change time format. Go to wp-admin > Settings > Time Format > select H:i > it should look like this:
  
  …but it does not seem to hide it on the customers booking side.
  
  This seems to be working correctly on my side. “Hide all booking block end time” also hides End Time in “Your selected time”:
  
  I cannot test this on your site because login redirects me to https://myheartcheck.org/df480-my-account/
  
  2. Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster. OR You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
- By: Artem Mar 5,2021 AT 10:13AM - Posted 2 years ago - #225416
  I cannot access wp-admin dashboard:
  
  Could you give us admin access?
- By: David Kuluva Mar 5,2021 AT 1:43PM - Posted 2 years ago - #225465
  Very sorry for the inconvenience. I thought I had set you up as an admin…it has been updated.
- By: Basilis Kanonidis Mar 7,2021 AT 1:28PM - Posted 2 years ago - #225647
  Thank you David!
  
  Allow us some time now, so we can see that further
- By: David Kuluva Mar 9,2021 AT 7:33AM - Posted 2 years ago - #226115
  URGENT response needed.
  
  I have never received this error before and have had to have my firewall down for quite a while due to this ticket. Please see the attached image and let me know if it is directly related to the work you are doing or if I need to have my site cleaned and the firewall reactivated.
- By: Artem Mar 9,2021 AT 12:23PM - Posted 2 years ago - #226231
  Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
- By: Ashan Perera Mar 9,2021 AT 2:38PM - Posted 2 years ago - #226261
  Here is a patch fix that will resolve the end time not hiding issue.
  
  Here is how to apply a patch fix. https://docs.myeventon.com/documentations/how-to-apply-a-patch-fix/
- By: David Kuluva Mar 9,2021 AT 3:58PM - Posted 2 years ago - #226286
  I added the code you supplied and there has been no change. I cleared cache and checked in a private browser.
  
  Any suggestions?
  
  David
- By: David Kuluva Mar 9,2021 AT 8:18PM - Posted 2 years ago - #226306
  Unfortunately, after correcting the code and clearing the cache it is still not making the change. I have also tested it in a private browser. I’ve attached the code and the page to test is HeartCheck Scheduling • My-HeartCheck. Only the Florida events have bookings.
  
  Thank you
- By: Ashan Perera Mar 10,2021 AT 11:51AM - Posted 2 years ago - #226462
  I applied it for you.
- By: David Kuluva Mar 10,2021 AT 12:46PM - Posted 2 years ago - #226474
  Thank you very much. I saw the change take place!
  
  David
- By: Basilis Kanonidis Mar 11,2021 AT 2:08PM - Posted 2 years ago - #226709
  Great David!
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!