If you have a ticketed event with a seating plan and you choose to add a ticket to your basket you get a big green panel with a big white tick saying ‘ADDED TO CART’. You also display an ’embedded cart’ within the event. If I delete the ticket from the cart, by clicking top right on the embedded cart, the big green ADDED TO CART message is still visible. Maybe it should be dismissed when I delete a ticket from the embedded cart?
clark
- Sep 1,2021 AT 4:14PM - 2 years agocan you send a direct link to the event with seating plan
https://www.gloucesterhistoryfestival.co.uk/events/janina-ramirez/
Try Zone 2B
thanks
clark
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
As a temporary solution could you try EventON Settings > Tickets > Upon add to cart redirect customer to: Do not redirect?
Thank you. I look forward to hearing from Ashan about a solution to this.
clark
Hey Clark,
Most welcome.
We do try the best from our side to see how we can escalate those things, so we appreciate the patience.