X
407112

Critical issue with EventON Bookings addon – slots not loading / purchase flow breaks

Hello,

We are experiencing a critical issue with the EventON Bookings addon that is currently affecting our ticket sales workflow.

Context:
We are using EventON with the following addons:

* EventON (core)
* Event Tickets
* EventON Bookings
* EventON Variations

This setup has worked correctly in the past, allowing us to:

* Create multiple date/time slots
* Display them in the calendar view
* Let users select a slot and proceed to purchase via WooCommerce

Current issue:
When the Bookings addon is active:

* The booking slots fail to load correctly in both:
* Event page
* Popup (lightbox) view
* The purchase flow breaks:
* The popup does not fully open or freezes
* The “Add to Cart” / “Buy Tickets” buttons do not appear or stop working
* In some cases, the interface becomes unresponsive

When Bookings is disabled, everything works correctly:

* Events load normally
* Ticket purchase works without any issue

Additional details:

* We updated Event Tickets to version 2.5.6
* We tested Bookings versions 1.4.7 and 1.4.8 → same issue
* Variations works correctly on its own (without Bookings)
* WooCommerce checkout works correctly (used daily for concerts)

Important:
This issue also affects previously working events when new booking slots are added.

Conclusion:
The problem seems to be a compatibility issue between:

* EventON Bookings
* Event Tickets / Variations
* Possibly recent updates or frontend behavior (AJAX / popup)

We need:

* Confirmation of compatibility between current versions
* Known issues related to Bookings + Tickets + Variations
* Recommended configuration for using Bookings with WooCommerce checkout
* Any required settings to ensure proper slot loading and purchase flow

This is urgent as it is blocking ticket sales.

Thank you in advance for your help.

Best regards,

BY: Rafael Venegas - Apr 27,2026 AT 9:09AM - 2 hours ago
    • Artem Apr 27,2026 AT 10:04AM - Posted 2 hours ago - #407114

      Hello,

      Could you update Variations add-on and check again?

      Please also try updating Seats add-on as well.

      To update eventon addons: You can download latest eventon addons from

      My Account

      . Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon.

      Can Download Addon Updates

      will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON