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118221

Editing an RSVP Notification Email

Dear Support,
We would like to know if it is possible to modify the automated email notification received by a person, who regisered to the event. It doesn’t look very nice. I would like to modify the font – all the text is in Italic. Could you please support us in this issue?
Thank you!

BY: Viktoria Jarosh - Mar 28,2019 AT 5:35AM - 5 years ago
    • Artem Mar 28,2019 AT 12:59PM - Posted 6 years ago - #118269

      Hello,

      To override and edit the email templates, copy default email templates from “eventon-rsvp/templates/” to “yourtheme/eventon/templates/email/rsvp/ folder. The one file you want to change is notification_email.php.

      Please check and let me know.

    • Viktoria Jarosh Mar 29,2019 AT 12:22AM - Posted 6 years ago - #118319

      Dear Artem,

      The problem is – I do not undersand where I have to search this folders? On the server? On my computer? In WordPress? I am sorry, but I am not an IT person 🙂

    • Artem Mar 29,2019 AT 8:27AM - Posted 6 years ago - #118386

      You need to connect to your server using FTP. Go to plugins folder > RSVP > copy notification_email.php. Go to your current theme folder > create eventon/templates/email/rsvp/ > add notification_email.php previously copied file. Please also check https://docs.myeventon.com/documentations/customize-rsvp-emails/

    • berfin_ceylan35 Jun 11,2019 AT 3:46AM - Posted 5 years ago - #126501

      Hi,

      How can I change in RSVP Notification mail,   and  set  Email header  “From”  like sender Mail

      instead of  Autor mail address.

      Thank you in advance

    • Artem Jun 11,2019 AT 9:12AM - Posted 5 years ago - #126526

      Hello,

      Please follow this guide https://docs.myeventon.com/documentations/customize-rsvp-emails/. Notification email template is in eventon-rsvp/templates/notification_email.php

      Unfortunately, we cannot provide customizations under support subscription. You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

    • berfin_ceylan35 Jun 11,2019 AT 11:23AM - Posted 5 years ago - #126559

      Hi, Unfortunately I can not pick up a new ticket because it doesnt work here…
      or  tell me how to do?

    • Artem Jun 12,2019 AT 12:53AM - Posted 5 years ago - #126609

      berfin_ceylan35

      Could you please tell me what kind of error does Helpdesk show when you are trying to submit a new ticket?

    • berfin_ceylan35 Jun 12,2019 AT 2:31PM - Posted 5 years ago - #126772

      Hi,
      I have no possibility to open my question ticket because send a mail form does not seem to me by the HelpDesk page. Although I have been pinned

    • Artem Jun 13,2019 AT 3:21AM - Posted 5 years ago - #126832

      berfin_ceylan35,

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • berfin_ceylan35 Jun 13,2019 AT 3:27PM - Posted 5 years ago - #127000

      Hi, again .. I just have a simple question probably you can answer me soon. When I get RSVP notifications mail, the header area sender mail address is my email address like admin..If ​​possible how can I change at header area E-mail address easy to see who is the sender (name) and his email address. I tried to find a solution at eventon-rsvp / includes / class-emailing.php but did not succeed. Thank you for your answer

       

    • Ashan Perera Jun 14,2019 AT 8:28AM - Posted 5 years ago - #127126

      You can set the notification from email address in the RSVP settings. Please try that. 

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