Ticket #33323 Public

Editor unable to add location?

User in editor mode can see locations under event location but not add them? http://prntscr.com/esu4gg


I need this resolving.

Also how do I extend support?

BY: Rebecca Wade - Apr 5,2017 AT 10:20AM - 4 years ago
    • By: infotainerdave Apr 6,2017 AT 6:47AM - Posted 4 years ago - #33443

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

      if you have IP addesss blocking please unblock Australia, Nepal and the USA

    • By: infotainerdave Apr 6,2017 AT 9:22AM - Posted 4 years ago - #33507

      By default only admins can add events

      if you want to allow non admins to add events you’ll need


      it has a setting within see screenshot

    • By: infotainerdave Apr 6,2017 AT 9:25AM - Posted 4 years ago - #33509


      I am also going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! he will be able to clarify

    • By: Ashan Perera Apr 6,2017 AT 11:23AM - Posted 4 years ago - #33545

      whats the admin account login? and do you already have actionUser addon?

    • By: Rebecca Wade Apr 6,2017 AT 11:29AM - Posted 4 years ago - #33548

      Ok so to clarify editors can’t add locations unless I purchase an add on?

      I can confirm as an admin logged I can see the locations to add them.


      How in addition do I extend support?

    • By: infotainerdave Apr 6,2017 AT 11:40AM - Posted 4 years ago - #33551

      support if for life you don’t have to extend it- buy the plugin and we support you with no need to buy additional support

    • By: Rebecca Wade Apr 6,2017 AT 11:42AM - Posted 4 years ago - #33552

      Ok so to clarify editors can’t add locations unless I purchase an add on?

      And support wise you mean I am covered for life already having bought the basic plugin?

    • By: Ashan Perera Apr 7,2017 AT 11:21AM - Posted 4 years ago - #33660

      That is correct, the admin is the only one that get permission to do whatever by default and actionUser addon allows more control over other user’s permissions as far as event actions.

      On top of various other features that comes with this addon http://www.myeventon.com/addons/action-user/ — being able to control other user permissions for events is one feature of it.

      With actionUser you will have these options


      You dont have to use actionUser there are several free 3rd party user permission editor plugins out there that can also do this. You’d have to find them in the internet.

      As far as support



      If you buy eventon you get support for ever… if you buy eventon addons, you have to only pay once and you get updates and support for those addons for ever as well.

      I mean its a sweet deal. Considering how big eventON has gotten, none of other WP plugin companies this big do this type of sales. Others always charge 1 year license and limited support or extra money for support. 🙂


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