Email Notifications to Staff not sending

196544

Email Notifications to Staff not sending

Hi,

At sjcpls.org we are having trouble with notifications coming in that people have RSVP.
The users are receiving the notifications.

A sample event is: https://sjcpls.org/events/metadata-training-for-librarians-staff-only/

We have tried a variety of emails and they are not being received nor are they in SPAM.

Thanks for your help
Diana

BY: dee987 - Sep 22,2020 AT 3:39PM - 5 years ago

- infotainerdave Sep 22,2020 AT 10:37PM - Posted 5 years ago - #196552
  
  do you have an smtp plugin running on your wordpress site?
  
  if not I suggest you do so, if you do have one running please provide wp-admin access so we can diagnose
- Artem Sep 24,2020 AT 12:55PM - Posted 5 years ago - #197117
  
  Hello,
  
  Could you try going to eventon-rsvp/templates/notification_email.php and comment line 28?
  
  echo EVORSP()->addon_data[‘plugin_path’];
- dee987 Sep 25,2020 AT 11:39AM - Posted 5 years ago - #197323
  
  Hi,
  
  We added the code and its mostly working. We have the “notify the event author” toggle on – and the author is still not receiving the message. It is working for the additional email addresses.
  
  Let me know how we can fix this last part of the issue.
  
  Thanks
  
  Diana
- Artem Sep 25,2020 AT 12:44PM - Posted 5 years ago - #197355
  
  I tried to change EventOnSupport’s email, but received this error:
  
  I added a test email address to “Additional email addresses to receive email notifications for new RSVPs” and received this notification email:
  
  Could you also try adding author’s email to Edit Event > RSVP > Additional email addresses to receive email notifications for new RSVPs?
- Artem Sep 25,2020 AT 12:49PM - Posted 5 years ago - #197357
  
  I tried this on our test server and it seems there is an issue with Send email notifications to event author.
  
  Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
- dee987 Sep 25,2020 AT 4:54PM - Posted 5 years ago - #197383
  
  Hi Artem,
  
  Thanks for the update – we will be on the lookout for Ashan’s fix.
  
  Take care,
  
  Diana
- Artem Sep 28,2020 AT 1:17PM - Posted 5 years ago - #197771
  
  Hi,
  
  As we have not received a reply, I am closing the ticket but please feel free to create a new one if you need further details.
- dee987 Sep 29,2020 AT 5:11AM - Posted 5 years ago - #197926
  
  Hi,
  
  I am waiting for Ashan’s fix – why was this ticket closed?
  
  Diana
- infotainerdave Sep 29,2020 AT 7:16AM - Posted 5 years ago - #197938
  
  its open again
- dee987 Sep 29,2020 AT 9:20AM - Posted 5 years ago - #197947
  
  thanks!
- Artem Sep 30,2020 AT 12:37PM - Posted 5 years ago - #198165
  
  You are welcome!
  
  We will be more than happy to help further if we have to.
- Dev Help Oct 7,2020 AT 2:02PM - Posted 5 years ago - #199463
  
  Diana, kindly update RSVP addon to version 2.6.12 and let us know if that does not resolve your notifications issue. I have resolved some bugs related to notification email in that version.

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