Ticket #26522 Public

eMails cant send wenn the sender eMail adress is gmx or gmail, web.de and and and

Hallo we have a problem with one point of the Ticket System.

In The Possition

“Inquire before buy”

I think that in this module are the sender Adress the Adress which i can put in the Form.  So our Provider spam  gmx, gmail, web.de  and lot of more.

Is it possible the Fill in Adress to set so a replay Adress and put in a fixed sender Adress which the Provider doesen’t spam.



BY: Andreas_Friedrich - Feb 2,2017 AT 5:58AM - 5 years ago
    • By: Ashish Rai Feb 2,2017 AT 10:02AM - Posted 5 years ago - #26568

      You mean when users with gmail address use the form, it does not work?

      I just used my gmail address and it worked fine.

    • By: Andreas_Friedrich Feb 7,2017 AT 4:48AM - Posted 5 years ago - #27084

      Yes normaly it works   but  our Provider

      spam gmx  gmail and and and  because there are not a eMail fom the Provider

      So i need a fixed Sender Adress


      and the eMail from the customer   is the replay email

    • By: Ashish Rai Feb 7,2017 AT 8:38AM - Posted 5 years ago - #27110

      Sorry. I did not understand.

      Can you describe again please?

    • By: Andreas_Friedrich Feb 16,2017 AT 2:01AM - Posted 5 years ago - #28252

      wenn jemand eine Frage zum Ticket hat, schreibt dieser seine eMail in das Formular Beispiel   andy@gmx.de.
      Diese eMail wird dann als  sender eMail benutzt. Da unser Mailserver aber keinen andy@gmx.de kennt, wieder dieser geblockt und darf nicht über unseren Server Mails versenden.
      Daher meine Frage, kann man eine feste sender email hinterlegen Beispiel  ticket@erlebbar-dortmund.de
      und die eMail Adresse des Kunden wird nur als Antwort Adresse benutzt und in der eMail angezeigt.


    • By: infotainerdave Feb 18,2017 AT 12:46AM - Posted 5 years ago - #28556

      please reply in english

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