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24673

Ticket #24673 Public

error 500 and licence key

  • Hi, I just bought the EventON plugin and I have two problems.
    The first one gives me a 500 server error when I disable the plugin, I have to rename it by FTP like eventON_ so I do not get the error..
    Second error: to activate it with the license I have replaced with the patch fix that you give us but it does not work, and I can not use the shortcodes, it is urgent, can you help me?

    Thanks, Regards

    BY: uakix - Jan 22,2017 AT 3:27PM - 3 years ago
    • By: infotainerdave Jan 22,2017 AT 5:40PM - Posted 3 years ago - #24678

      http://www.uakix.com/eventon-test/

      OK please post private your activation codes (everything the pop up activation area asks for)

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: infotainerdave Jan 22,2017 AT 5:43PM - Posted 3 years ago - #24679

      Also tell us what kind of calendar you are after so we can use our own shortcode generators to get something up on the site while we fix the activation – this way you’ll have a calendar up there now and we fix the backend stuff without the customer knowing something is wrong

      If you see something you like on this page the shortcode can be copied and pasted into your site

      http://demo.myeventon.com/

      http://demo.myeventon.com/upcoming-events-list/

      http://demo.myeventon.com/shortcodes/past-events-list/

    • By: infotainerdave Jan 23,2017 AT 3:34AM - Posted 3 years ago - #24744

      working on it right now

    • By: infotainerdave Jan 23,2017 AT 3:48AM - Posted 3 years ago - #24746

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

       

      I am sorry about this the site is not doing what it is supposed to do- Ashan is the plugin creator and will get onto this pretty fast

      notes for ashan:

      Inside the website I have added eventon1 (as the client said if you don’t rename it you get a white screen of death which is true)

      FTP would not allow me to delete the old eventon so I re-named it goaway

      but now even with the re-name there are 2 eventons in the plugins area- so 1st off delete both and then -upload the new ones- Not sure why my FTP is not deleting them frustrating as heck

      For uakix

      Let us know what you want in terms of calendars and will give you the shortcode so you can get something up there while you wait for this to be fixed

       

    • By: infotainerdave Jan 23,2017 AT 3:55AM - Posted 3 years ago - #24747

      [add_eventon hide_past=”yes” jumper=”yes” cal_id=”cal2″]

       

      that will show the main calendar

    • By: Ashish Rai Jan 23,2017 AT 8:49AM - Posted 3 years ago - #24774

      Hi,

      Please check now.

      The plugin is activated and the shortcode generator works fine.

      http://www.uakix.com/ajde-test/

    • By: Ashan Perera Jan 23,2017 AT 1:40PM - Posted 3 years ago - #24840

      Capture

      http://www.uakix.com/ajde-test/

      I dont honestly know why you have 2 eventons in plugins now I dont see 2 things of eventon in FTP. But for the moment the one that is enabled is activated and calendar works fine.

      Unless you have any other concerns I will mark this as resolved.

       

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