Error adding ticket in cart (not for me but for some users... How can I help them?)
Hi guys!
I have created a paid event on the site that works correctly.
https://holisweek.com/la-scimmia-yoga/
However, I have a couple of users who are experiencing this problem: when they try to insert the ticket in the cart it gives them an error. I invited the person to refresh the page and clear the cache but the situation even after 24 h does not change for them.
On the other hand, I see correctly and I don’t know how to help them. What could it be?
Thanks
Eòena
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Apr 16,2021 AT 2:35AM -
Posted 2 years ago
- #233621
This is the screen that they send me 🙁
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Apr 16,2021 AT 2:47AM -
Posted 2 years ago
- #233623
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
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Apr 16,2021 AT 2:47AM -
Posted 2 years ago
- #233627
Please send us wp-admin access to your site as a private message for us to further assist your situation.
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Apr 16,2021 AT 4:22PM -
Posted 2 years ago
- #233769
Because of enabled “Show a message if a loggedin customer has purchased a ticket already” you can purchase only one ticket at a time.
Please go to https://holisweek.com/carrello/ and remove the ticket.
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Apr 16,2021 AT 2:35AM -
Posted 2 years ago
- #233621