Ticket #30594 Public [Closed]

• Photos do not display in lightbox. They display as single images. You must hit BACK button to go back to event card. When photo loads for the first time you can briefly see lightbox, but then it just goes to single image.

  http://www.grindstaffauctions.com/events/liquidation-auction-of-the-virginia-united-methodist-assembly/

  BY: Tammy Tenison - Mar 8,2017 AT 8:15AM - 3 years ago
• • By: infotainerdave Mar 8,2017 AT 8:36AM - Posted 3 years ago - #30597

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  • By: Ashan Perera Mar 8,2017 AT 1:32PM - Posted 3 years ago - #30639

    Your FTP doesnt work can you please recheck and send correct access information thans

  • By: Michael Gamble Mar 8,2017 AT 4:24PM - Posted 3 years ago - #30663

    The last script that loads before the issue is the Salient Theme’s “ajaxify.js” which you can see here.

    I am not seeing anything else in the error logs or network console to point to anything else.

    I would try to disable that script if possible, and see if this helps or fixes the issue.

    

  • By: Tammy Tenison Mar 8,2017 AT 7:38PM - Posted 3 years ago - #30671

    Thank you! I got the ajaxify turned off and that did seem to fix it in Firefox and on mobile, however in Chrome the buttons across the top (share, fullscreen & close) do not show up. Any ideas?

  • By: infotainerdave Mar 8,2017 AT 8:35PM - Posted 3 years ago - #30672

    Michael! you’re BACK!

  • By: Ashan Perera Mar 9,2017 AT 4:56PM - Posted 3 years ago - #30790

    

    Works fine for me. Probably have to clear cache on chrome.