Our event reminder has sent out without any details. Here’s an example from a test I just did:
Hello there,
This is a reminder of your registration in the following:
Test event to test reminders
{event-date} – {event-end-date}
{event-time} – {event-end-time}
Location
{event-location}
Additional Information
{event-additional-information}
We look forward to seeing you there!
What’s gone wrong?
- Jul 2,2021 AT 9:42AM - 3 years agoyou can only use {event-name} {event-link}
unless you have customized the reminders plugin it doesn’t support {event-date} – {event-end-date}
{event-time} – {event-end-time}
{event-location}
{event-additional-information}
Hi There,
If you need to have more than those, you can always let us know.
You can send me a customization request from Customize EventON Page, have already previously developed more on this, with including zoom information etc.
Thank you
Hi there
i paid for a customization (https://helpdesk.ashanjay.com/ticket/add-additional-information-and-zoom-link-to-reminder-emails/ ) of the reminder. Has it stopped working after an update?
in that case i have assigned basilis to this ticket as he did the previous customization- he can share some light into the issue-
Thanks I look forward to hearing from Basilis.
Hey Allyson,
Please do restore the latest version I have send u, no need to update reminders plugin.
Thanks Basilis – i haven’t received anything by email. Is that how you’re sending it?
Hey Allyson,
Not u have a backup?
I don’t – before installing an update several months ago I asked if it was safe to do so and you said it was.
Might you have a record of the changes you made to it?
Hey,
I have a backup do not worry. I will send it over to u tomorrow
Hi Basilis, Just a gentle reminder – would love to receive that backup. I’ll keep a copy of it for the future!
Thanks
Hey,
I will send it sorry for the late follow
Hey Allyson,
I have send it through wetransfer
Hi there, I don’t see anything from wetransfer yet – did you use hello@embodiedpresent.com?
Thanks
Hey Allyson,
Yes I have send it there, can u check spams? If not I will forward again no issue
Thanks Basilis, I’ve checked everywhere and no sign of an email from wetransfer. Could you please send it to my personal address? allyson9@mac.com
THanks!
Hi Basilis,
Wondering if you’d be able to wetransfer that file again? I can’t find it anywhere – searched in spam, promotions, etc
Please send to allyson9@mac.com
Thanks!
Hi there, I really need that backup of the customization job you did for me. Please send it asap. I have workshops starting soon and the reminders have to send!
Thank you,
Allyson
Hello! I’m not sure how to get your attention. I never received the wetransfer email and would appreciate if you could resend to either allyson@embodiedpresent.com or allyson9@mac.com.
Thank you!
Allyson
Hello!
I’m getting frustrated and really need a response!
I never received the wetransfer email and would appreciate if you could resend to either allyson@embodiedpresent.com or allyson9@mac.com.
Please and thank you!
Allyson