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243720

Ticket #243720 Public [Closed]

Event Reminder is missing the details

Our event reminder has sent out without any details. Here’s an example from a test I just did:

Hello there,
This is a reminder of your registration in the following:
Test event to test reminders
{event-date} – {event-end-date}
{event-time} – {event-end-time}
Location
{event-location}
Additional Information
{event-additional-information}
We look forward to seeing you there!

What’s gone wrong?

BY: Allyson Woodrooffe - Jul 2,2021 AT 9:42AM - 4 months ago
    • By: infotainerdave Jul 2,2021 AT 10:24PM - Posted 5 months ago - #243760

      you can only use {event-name} {event-link}

      unless you have customized the reminders plugin it doesn’t support {event-date} – {event-end-date}

      {event-time} – {event-end-time}

      {event-location}

      {event-additional-information}

    • By: Basilis Kanonidis Jul 2,2021 AT 10:51PM - Posted 5 months ago - #243762

      Hi There,

      If you need to have more than those, you can always let us know.

      You can send me a customization request from Customize EventON Page, have already previously developed more on this, with including zoom information etc.

      Thank you

    • By: Allyson Woodrooffe Jul 3,2021 AT 4:20AM - Posted 5 months ago - #243781

      Hi there

      i paid for a customization (https://helpdesk.ashanjay.com/ticket/add-additional-information-and-zoom-link-to-reminder-emails/ ) of the reminder. Has it stopped working after an update?

    • By: infotainerdave Jul 3,2021 AT 9:39AM - Posted 5 months ago - #243788

      in that case i have assigned basilis to this ticket as he did the previous customization- he can share some light into the issue- 

    • By: Allyson Woodrooffe Jul 7,2021 AT 6:31AM - Posted 5 months ago - #244217

      Thanks I look forward to hearing from Basilis.

    • By: Basilis Kanonidis Jul 8,2021 AT 10:47AM - Posted 5 months ago - #244409

      Hey Allyson,

      Please do restore the latest version I have send u, no need to update reminders plugin.

    • By: Allyson Woodrooffe Jul 8,2021 AT 12:34PM - Posted 5 months ago - #244431

      Thanks Basilis – i haven’t received anything by email. Is that how you’re sending it?

    • By: Basilis Kanonidis Jul 10,2021 AT 1:39PM - Posted 5 months ago - #244622

      Hey Allyson,

      Not u have a backup?

    • By: Allyson Woodrooffe Jul 10,2021 AT 3:17PM - Posted 5 months ago - #244639

      I don’t – before installing an update several months ago I asked if it was safe to do so and you said it was.

      Might you have a record of the changes you made to it?

    • By: Basilis Kanonidis Jul 11,2021 AT 11:33AM - Posted 5 months ago - #244679

      Hey,

      I have a backup do not worry. I will send it over to u tomorrow

    • By: Allyson Woodrooffe Jul 15,2021 AT 12:40PM - Posted 4 months ago - #245152

      Hi Basilis, Just a gentle reminder – would love to receive that backup. I’ll keep a copy of it for theĀ  future!

      Thanks

    • By: Basilis Kanonidis Jul 16,2021 AT 1:30PM - Posted 4 months ago - #245265

      Hey,

      I will send it sorry for the late follow

    • By: Basilis Kanonidis Jul 20,2021 AT 12:51PM - Posted 4 months ago - #245721

      Hey Allyson,

      I have send it through wetransfer

    • By: Allyson Woodrooffe Jul 20,2021 AT 7:11PM - Posted 4 months ago - #245800

      Hi there, I don’t see anything from wetransfer yet – did you use hello@embodiedpresent.com?

      Thanks

    • By: Basilis Kanonidis Jul 22,2021 AT 1:24PM - Posted 4 months ago - #246002

      Hey Allyson,

      Yes I have send it there, can u check spams? If not I will forward again no issue

    • By: Allyson Woodrooffe Jul 23,2021 AT 8:25AM - Posted 4 months ago - #246082

      Thanks Basilis, I’ve checked everywhere and no sign of an email from wetransfer. Could you please send it to my personal address? allyson9@mac.com

      THanks!

    • By: Allyson Woodrooffe Jul 29,2021 AT 6:11AM - Posted 4 months ago - #246754

      Hi Basilis,

      Wondering if you’d be able to wetransfer that file again? I can’t find it anywhere – searched in spam, promotions, etc

      Please send to allyson9@mac.com

      Thanks!

    • By: Allyson Woodrooffe Aug 3,2021 AT 6:38AM - Posted 4 months ago - #247293

      Hi there, I really need that backup of the customization job you did for me. Please send it asap. I have workshops starting soon and the reminders have to send!
      Thank you,

      Allyson

    • By: Allyson Woodrooffe Aug 23,2021 AT 11:26AM - Posted 3 months ago - #249441

      Hello! I’m not sure how to get your attention. I never received the wetransfer email and would appreciate if you could resend to either allyson@embodiedpresent.com or allyson9@mac.com.

      Thank you!
      Allyson

    • By: Allyson Woodrooffe Sep 2,2021 AT 1:06PM - Posted 3 months ago - #250854

      Hello!

      I’m getting frustrated and really need a response!

      I never received the wetransfer email and would appreciate if you could resend to either allyson@embodiedpresent.com or allyson9@mac.com.

      Please and thank you!
      Allyson

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