Event reminders not containing event info (time/date)
This morning I received two event reminders from EventOn to my inbox (I am not registered for any of our events and do not usually receive these.) I noticed that the reminders did not include in the event name/time/date. I will attach a picture.
I have gone into the eventon settings and it looks like I'm using the proper shortcode to have this information included in the email. Any help you can provide would be much appreciated. Thank you!
- Dec 1,2025 AT 12:03PM - 6 days ago-
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Dec 1,2025 AT 12:04PM -
Posted 1 week ago
- #400057
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Dec 2,2025 AT 4:04AM -
Posted 1 week ago
- #400085
Hello,
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.
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Dec 2,2025 AT 11:07AM -
Posted 1 week ago
- #400121
Hello Taryn, looks like you have included the necessary event tags in the reminder email content. Would you mind sharing an image of what the actual reminder email looks like that is missing the event information?
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Dec 3,2025 AT 10:54AM -
Posted 6 days ago
- #400197
There’s a screenshot of the email message in this thread above, however, I haven’t received any more of these and it looks like regular user reminders ARE including the event information. I don’t know why I got this email in the first place as I wasn’t registered for an event, but perhaps that’s why there was no event information. I’m going to close this ticket now and will re-address is again in the future if it continues to be an issue. THANK YOU!
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Dec 3,2025 AT 12:12PM -
Posted 6 days ago
- #400202
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
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Dec 1,2025 AT 12:04PM -
Posted 1 week ago
- #400057
