Ticket #24742 Public

Event Ticket Bug: product page loose product image


I found this bug: when you update an event (for example if you change the detail text or a date), the related WooCommerce Product page looses the Product image you have set before. It’s pretty annoying because¬†every time I update an Event I have to reload the product image again! It happens since last EventOn update. Thanks for fixing this bug!

BY: Francesca - Jan 23,2017 AT 3:32AM - 5 years ago
    • By: infotainerdave Jan 23,2017 AT 5:47AM - Posted 5 years ago - #24755

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!


      That is a weird one- I will test right now on the development site to make sure it is not every single website- perhaps it is yours moohoohahaha but Ashan will sort it out

    • By: infotainerdave Jan 23,2017 AT 5:51AM - Posted 5 years ago - #24757

      OK it is not happening on the developer site Hopefully Ashan can help you soon

    • By: infotainerdave Jan 23,2017 AT 6:47AM - Posted 5 years ago - #24763

      it is working or me- I am uploading a video as I type

    • By: infotainerdave Jan 23,2017 AT 6:53AM - Posted 5 years ago - #24764

      check out this video


      no sound sorry and there is a bit of loading but the image was not lost- but it sometimes took a while for the image to load again on the edit event page- but if you look at the grey button it is changed to remove image- suggesting if you wait a second or 2 the image will load up


      so it is working right the image is not being deleted

    • By: Ashan Perera Jan 23,2017 AT 1:25PM - Posted 5 years ago - #24835


      I have done tests as well. So what you NEED to do is set ticket image inside the ticket section then the ticket image wont be replaced following an update to the event. If you only use the event featured image and then update the event that will remove WC product image. BUT when you set ticket image it will not replace upon update.

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